Europcar Best Price Guarantee T & C’s

We do our best to guarantee the very best price on a Europcar rental by booking direct on www.europcar.co.uk , UK Mobile Site, and the UK Android and iOS apps. Provided that you can fulfill all the Terms and Conditions listed  below, if you can find the same Europcar rental cheaper on a third party site, we will match it!

Terms and Conditions

 
1. The Best Price Guarantee only applies to:
  • a. vehicle reservations that have been made directly on www.europcar.co.uk, UK mobile site or UK Android and iOS apps  for pick up in the UK.
  • b. lower prices that are available via any other third party vehicle hire website with immediate confirmation of the booking for a Europcar vehicle that is an absolute like for like comparison of the vehicle type, hire duration, UK location, payment terms and product inclusions; and
  • c. rentals that are completed in the UK.
 
2. The following are excluded from the Best Price Guarantee :
  • a. Any reservation made via a third party vehicle hire website that are already subject to special offers, promotions and/or contract rates
  • b. Reservations in packages made alongside other products such as flights

3. Claims must be made within 12 hours of the www.europcar.co.uk booking taking place and sent to customerservicesuk@europcar.com

 
4. Claims must include: 
  • a. the name of the person who made the reservation, a daytime telephone number and a return email address; and 
  • b. the Europcar reservation number (from the www.europcar.co.uk site, UK mobile site or UK Android and iOS apps); and 
  • c. the web address of the third party website; and
  • d. a dated and timed screenshot from that the third party website showing the cheaper rate for the hire of a Europcar vehicle for the same dates and times of travel (pick up and return), exact car group requested, pick up and return locations, payment terms and product inclusions.
 
5. Claims are limited to a maximum of one claim per customer per one month period.  The month period will start at the time you pick up the vehicle following your first claim.
 
6. Valid claims will be handled within 28 days of the end of the rental that is subject to the Best Price Guarantee.  Europcar’s decision as to the validity of any claim will be final and no correspondence will be entered into.  Refunds will be made via your credit card. 
 
7. Your personal details will at all times be kept confidential and retained in accordance with Europcar’s Privacy Policy which is available at https://www.europcar.co.uk/security-and-privacy-policy .
 
8. Europcar reserves the right to amend or discontinue this offer at any time by giving 24 hours’ notice which will be displayed on www.europcar.co.uk
 
9. Claims not submitted in accordance with these Terms and Conditions or which are incomplete will not be accepted. Europcar accepts no responsibility for any claims that are either not received or are lost for any reason. Proof of transmission will not be accepted as proof of receipt by Europcar. Europcar will not enter into correspondence in respect of any incomplete, invalid or lost claims.
 
10. This offer is governed by the English Law and participants submit to the exclusive jurisdiction of the English courts.

 

 

For reservations and quotes please call our team on 0871 384 9900*

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