Customer support for your car or van hire experience
At Europcar we strive to make your car or van hire experience as simple as possible. Here we have put together various ways that you can access useful information, advice and help on any topic related to your vehicle hire. This includes answers to your questions about the booking process, your account, how to contact us during your hire, our loyalty programme and all our other products and services
We are here for you
Frequently Asked Questions
Do you have a question about the vehicle hire process with Europcar? Browse the most commonly asked questions on various topics and make the most of your trip!
BEFORE, DURING & AFTER YOUR HIRE
Do you need to drop off your vehicle later than expected? Do you want to know more about our protection packages or information on child seats? For all enquiries please click on the 'contact us' button below.
Everything you need to know about our rentals
Terms and Conditions
Vehicle Hire T&Cs
You’ll find all the key information you need on bookings, deposits and how we keep your data safe here.
Get the very best out of your trip
From helping you find your ideal hire location to details about our safety programme, we’re here to ensure your next trip runs smoothly. Head over to our Useful Information page for travel tips and much more.
Discounts and benefits
When will we see you again?
Join for free
Enjoy rewards every time you hire when you join our Privilege loyalty programme, including discounts, free rentals and priority upgrades.