How can we help with your vehicle hire experience?

Customer support for your car or van hire experience

At Europcar we strive to make your car or van hire experience as simple as possible. Here we have put together various ways that you can access useful information, advice and help on any topic related to your vehicle hire. This includes answers to your questions about the booking process, your account, how to contact us during your hire, our loyalty programme and all our other products and services

We are here for you

Frequently Asked Questions

Do you have a question about the vehicle hire process with Europcar? Browse the most commonly asked questions on various topics and make the most of your trip!
Europcar FAQ


Contact us

Do you need to drop off your vehicle later than expected? Do you want to know more about our protection packages or information on child seats? For all enquiries please click on the 'contact us' button below.
Contact us

Everything you need to know about our rentals

Terms and Conditions

You’ll find all the key information you need on bookings, deposits and how we keep your data safe here.
Vehicle Hire T&Cs

Get the very best out of your trip

Useful information

From helping you find your ideal hire location to details about our safety programme, we’re here to ensure your next trip runs smoothly. Head over to our Useful Information page for travel tips and much more.
Learn more

Discounts and benefits

When will we see you again?

Enjoy rewards every time you hire when you join our Privilege loyalty programme, including discounts, free rentals and priority upgrades.
Join for free