Question 1

What documents do I need to present at the Europcar counter when I pick up my vehicle?

Accepted Answer

You will need to present to our customer representative:
1) Your normal driving licence, issued by your country of residence and held for a minimum period according to local legislation or conditions. It will be requested at every rental. In addition to your normal driving licence, your International driving licence is also mandatory if your driving licence is written in a language different to the one of the renting country and/or in characters that can not be read in the renting country. Note that your International driving licence is valid only if accompanied by your normal driving licence. Driving licences must be valid in the country of rental.
2) Your identification document such as your passport (or your national identity card). 
3) Your valid credit card with an expiry date after the due check-in date. If you use a Europcar prepaid voucher as means of payment (with a specified value or the mention &#x27;Group & Days apply&#x27;), you must also present a credit card for those charges which have not been prepaid (such as extras, refuelling charge, deposit). Please check the list of accepted credit cards in the country rental conditions.
NOTE: Points 1) and 2) are also applicable to all additional drivers.

Question 2

Do I need to return the car with a full tank of fuel?

Accepted Answer

Rules applicable to fuelling and refuelling depend on the country of rental and the type of rental product you have selected. Please carefully check the rules applicable for every rental you make. Usually vehicles are supplied with a full tank of fuel. Below are the three main fuelling and refuelling scenarios:
1. Return the vehicle with the same level of fuel in the tank as it had when you picked it up:
We provide you with a vehicle with a full tank of fuel or a determined level of fuel which will be indicated on the Rental Agreement.
You return the vehicle with that same level of fuel.
You pay nothing to Europcar for refuelling. Please note that Europcar may require you to provide a proof of fuel purchase (receipt).
2. Return the vehicle with less fuel in the tank than it had when you picked it up (refuelling charge):
If you have not taken our Full Tank Option (see point 3 below) and the vehicle is not returned with at least the same level of fuel that it had at pick-up time, you will be charged the cost of the missing fuel, plus a refuelling charge.
3. Full Tank Option
At vehicle pick up you have the option to pay for the price of a full tank of fuel upfront. The cost of this will depend on the vehicle category.
You may return the vehicle with whatever fuel is left in it and you will not be charged for refuelling.
Please note, with this option Europcar will not reimburse you for any unused fuel.

Question 3

Can I use a debit card?

Accepted Answer

The main driver must provide a major credit card in their own name to complete the booking which must be used to pay the deposit and also produced on arrival. We accept MasterCard, Visa, American Express and Diners Club. Payment must be made with a credit card as unfortunately we do not accept other forms of payment, including cash, prepaid cards, debit cards, electronic cards or a credit card from a third party. Please refer to the Terms & Conditions section of our website.

Question 4

How do I extend the length of my rental?

Accepted Answer

Rental extension is possible depending on availability of the vehicle. Please contact the rental location where you picked the vehicle up from or the local call centre. They will check availability and provide approval if possible. The rental extension will be charged at the local daily rate.

Question 5

Can I transport a pet in the car?

Accepted Answer

Unfortunately we do not allow any animals, other than Assistance Dogs, to be transported in our vehicles. 

If you are traveling with an Assistance Dog please note that we do not supply dog guards or any other form of animal restraint for our vehicles. You are therefore responsible for the well-being of your dog and ensuring it is suitably restrained and does not distract the driver or cause risk or injury to you or any other passengers sharing the vehicle with you. 

In addition please return the vehicle to us in the same condition as it was at the start of the Hire Period (fair wear and tear excepted). Please read our &#x27;Terms and Conditions of Hire&#x27; for full details of your responsibilities.

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