What should I do if I experience a breakdown or an accident?

At Europcar, we offer 24/7 emergency roadside assistance to ensure you're never left stranded. Here's what to do if you're in need of help:

In Case of a Breakdown:

1. Contact Roadside Assistance: If your rental vehicle breaks down, please call the breakdown service number located on the sticker on the back of the windscreen. This number corresponds to the manufacturer of your vehicle.

If the sticker is missing, you can contact the appropriate breakdown service provider listed below. When calling, please provide:

• Vehicle registration number
• Make & model
• Colour (if known)
• Nature of the issue
• Your precise location
• Your contact number
• Location of the keys

2. Breakdown Assistance Providers: Below are the contacts for the relevant breakdown service providers for different manufacturers:

• Audi, Ford, Honda, Hyundai, Jaguar, Land Rover, MG, Seat, Skoda, Toyota, VW: AA - 0800 072 4792 or +44 800 072 4792
• Citroen, Kia, Infiniti, Renault, Nissan, Mercedes-Benz, Peugeot, Smart, Vauxhall: RAC - 0800 246 868 or +44 800 246 868
• Volvo, Fiat, Alfa Romeo, Jeep: Allianz - 00800 342 80000
• BMW, Mini: BMW Assistance - 0800 777 111 or +44 800 777 111
• Iveco: Non Stop - 0800 590 509 or +44 800 590 509
• Porsche: Porsche Assistance - 0800 777 123 or +44 800 777 123

3. Response Time: Service is typically provided within one hour, although delays may occur due to factors like weather conditions or high demand. The breakdown provider will give you an estimated arrival time when you call.

4. Personal Breakdown Cover: If you have your own breakdown cover, please provide your policy number to avoid extra charges from Europcar.

In Case of an Accident:

1. Contact First Call Assist: If you're involved in an accident, contact 0800 028 0999 (or +44 116 247 3228 from outside the UK) immediately when it's safe to do so:

2 Call Menu options:

• Option 1: Report an accident
• Option 2: Roadside assistance express (if purchased)
• Option 3: Windscreen damage
• Option 4: Tyre repairs/replacement

3. Important recommendations:

• Do not accept liability for the accident at the scene.
• Provide accident details and photographs to First Call Assist.
• Exchange information: Obtain the contact details and vehicle registration number of the other driver(s).
• Accident Card: Tear off the relevant Accident Card from the back of your Smooth Journey Guide and give it to the other party along with your Europcar vehicle registration number.

4. Third-Party Accidents: If a third party is involved, you may be responsible for the costs until they accept full liability. If you have Third Party Excess Waivers or Reduction Products, you may be able to claim the excess back, but it does not eliminate your responsibility for the damage.

For more details on our damage policy, excess charges, and the tariff guide, please refer to the UK Terms & Conditions and Damage Management Policy available on our website.

We’re committed to ensuring your safety and providing the best service throughout your rental experience. If you need further assistance, don’t hesitate to contact us.