What should I do if I experience a breakdown or an accident?

Your safety and mobility are our top priorities. We provide 24/7 emergency roadside assistance. Before calling, please ensure you have your Rental Agreement Number and/or Vehicle Registration Number ready.

1. Priority Contact Numbers (24/7 UK)

2. In Case of a Breakdown

If your vehicle breaks down, call The AA Roadside Assistance (0800 072 4792) immediately.

• Response: An AA call handler will dispatch a recovery partner to attempt a roadside repair.
• Next Steps (If unrepairable): The vehicle will be recovered, and transportation will be arranged for you and your passengers.
• Replacement Vehicle: The recovery partner will provide contact details for the closest station to arrange a replacement vehicle as a priority. The replacement may not be the same model.

3. In Case of an Accident

If you are involved in an accident, call Europcar First Call Assist (0800 028 0999, Option 1) as soon as it is safe to do so.

• Reporting: The call handler will complete an accident report with you. Be ready to provide:
  
• Third-party driver contact details and registration numbers.
• Details of any injuries.
• Photographs of the scene.
• Key Recommendations:
  
• Do not admit or accept liability at the scene.
• Exchange Details: Provide the other party with the Incident Card (found in the glove compartment) and your vehicle registration number.
• Liability: You may be responsible for initial costs until a third party accepts full liability.

4. Glass / Windscreen Damage

If the damage is a smashed windscreen or makes the vehicle unsafe to drive, DO NOT continue your journey. Call the Europcar Glass Line (0800 028 0999, Option 3) immediately.

• Service: The call handler will arrange for repair or replacement of the glass via Autoglass.
• Alternative: If the vehicle is safe to drive, you can book a repair at a convenient time and location during your rental period.

5. Tyre Replacement or Flat Tyre

Important: Rental vehicles typically do not carry spare tyres. If you are in a hazardous location (e.g., on a motorway), contact Breakdown Recovery (The AA) or the police first to be moved to a safe location.

You have two options for service:

1. Online Booking: Book a future appointment for repair or replacement via the Kwik Fit fleet booking website: https://www.kwik-fit.com/fleet-bookings
2. Call the Tyre Line: Contact the Europcar Tyre Line (0800 028 0999, Option 4) to arrange:
   
• Tyre replacement at your nearest Kwik Fit centre.
• Kwik Fit Mobile Fitting at your chosen location.
• Kwik Fit Emergency Call Out (subject to an additional charge).

More information can be found on our Damage Management Guide and our Terms and Conditions.