What happens if damage is found when returning the vehicle?
We understand that returning a vehicle, especially when damage is involved, can raise questions. We're here to make the process as clear and transparent as possible.
1. If You’re Present at the Time of Return:
- If damage is found: You may receive an invoice right away at the counter, or the case might be referred to our head office, and we’ll send you a final statement and invoice by email shortly after.
2. If You Return the Vehicle After Hours or Unattended:
- When you return the vehicle outside of opening hours, a Europcar agent will inspect the vehicle when the branch reopens.
- If damage is found: You’ll receive:
- A statement of return detailing the damage
- Photos of the damage
- A detailed invoice
- If no damage is found: You’ll still receive a statement of return for your records, as long as we have:
- A valid email address
- You didn’t book through a third-party agency
Important Tip for After-Hours Returns:
We strongly recommend checking your email (including your spam or junk folder) after returning the vehicle outside of opening hours. This is where you’ll receive your statement of return or invoice, confirming that the vehicle check-in was completed.
3. What Happens Next?
You’ll have 14 days from the time we send the documents to:
- Review the details
- Dispute any charges if you believe they are incorrect
If we don’t hear from you within this period, the charges will be applied to the payment method used for your booking. If you need help or have questions after this period, our customer service team is happy to assist.