What is the process when returning the vehicle?

We aim to make your vehicle return simple and stress-free. The process depends on whether the rental station is open when you drop off the car.

Step 1: Final Pre-Return Checks

Before you park the vehicle at the return location, please ensure you complete these vital checks:

• Remove All Personal Items: We do not accept liability for personal belongings left behind. Please remove all items, including any data stored in the vehicle's infotainment system (e.g., connected phones, navigation history).
• Fuel Check: Ensure you have met your refuelling obligation as per the rental agreement to avoid refuelling charges.
• Documentation: Ensure all keys, accessories, and rental documents are accounted for.

Step 2: Vehicle Return (During Opening Hours)

If you return the vehicle during the rental station's business hours:

1. Vehicle In Once the inspection is complete and you agree to the final mileage and condition, the rental will be closed out.
2. Agreement: Once the inspection is complete and you agree to the final mileage and condition, the rental will be closed out.

Note on Inspection: If you choose not to wait for the inspection, it will be completed without you present. We will notify you via our Head Office if any new damage is identified.

Step 3: Vehicle Return (Outside Opening Hours)

If you return the vehicle outside of business hours:

1. Documentation: Take detailed photos of the vehicle (inside and out) while it is parked at the rental station. This serves as evidence of the condition upon return.
2. Key Drop-off: Place the keys and any associated documents into the designated key return box.
3. Responsibility: You remain responsible for the vehicle until our staff can formally check it in and inspect it during the next opening hours.

Damage and Liability

As per Section 5 of our Terms and Conditions, you are responsible for returning the vehicle in the same condition as when you picked it up, accounting only for normal wear and tear.

• Damage Claim Fees If you receive a notification of new damage and wish to dispute the finding, please use the contact details provided in the communication you received from our Head Office.
• Disputing Claims: If you receive a notification of new damage and wish to dispute the finding, please use the contact details provided in the communication you received from our Head Office.

For a full understanding of your responsibilities, please review our UK Terms & Conditions and Damage Management Policy available on our website.