How do I cancel my booking, and what are the conditions and fees?

We understand that travel plans can change! Here’s a quick guide to help you cancel your rental with confidence.

Can I cancel for free?

Yes, cancellation is free if both of the following apply:

• You didn’t book a non-refundable or non-changeable rate, and
• You cancel at least 48 hours before your scheduled pick-up time.

What if I cancel less than 48 hours before pick-up?

Cancellation charges depend on how you paid:

If you prepaid for your rental:

• Late cancellation: A cancellation fee will be deducted from your prepaid amount.
• No-show (no cancellation + no pick-up): A no-show fee may apply.

If you chose to pay on collection (Pay on Arrival):

• Card provided: Cancellation or no-show fees may be charged to your card.
• No card provided: You may still be liable for charges.

You can find the specific fee amounts in the latest tariff guide of your destination country.

Booked a non-refundable or non-changeable offer?

If you selected a special package with these restrictions, unfortunately:

• Cancellations or changes are not allowed, and
• No refunds can be issued in the event of a cancellation or no-show.

How do I cancel my booking?

• Booked online? Cancel via our website.
• Booked by phone? Contact our Reservation Centre directly.
• Booked through a third party (e.g. travel agent or comparison site)? Please contact them directly to manage or cancel your booking.