Can I modify the booking before arriving at the rental location?
We are happy to help you adjust your reservation. The ability to make changes depends on when you request them and the type of booking you have.
1. Modifying Before You Arrive
For the best experience and to avoid fees, we recommend making all changes online at least 48 hours before your scheduled pick-up time.
Modification Method | Timing | Fee Implication | |
Online via Our Website | Up to 48 hours before pick-up | Avoids potential amendment fees. | |
Late Modification | Less than 48 hours before pick-up | Changes may still be possible, but an amendment fee may apply. |
Recommendation: While you can add options like GPS or child seats later, we recommend adding them when you first book, as all items and services are subject to availability.
2. Changes You Can Make At the Rental Station
If you need to make last-minute adjustments, our counter staff will assist you. Note that all changes are subject to local availability and may incur additional charges.
Common Changes Accepted On-Site:
- Vehicle Upgrade: Change to a larger or more premium model.
- Optional Equipment: Add items like GPS, child seats, or Wi-Fi.
- Additional Drivers: Include other drivers to the rental agreement.
- Rental Extension: Lengthen the rental period.
- Return Location: Change the drop-off location (subject to one-way fees).
Special Conditions & Restricted Bookings
Please note that certain types of bookings have restrictions on modifications:
Booking Type | Modification Condition | |
Non-Refundable / Non-Modifiable Packages | Cannot be changed once confirmed. | |
Third-Party Bookings (Online travel agencies, brokers) | Changes at the counter may not be possible. You may need to cancel and rebook with the original provider (which could involve extra fees). | |
Corporate Bookings / Vouchers | Changes may be limited by your specific contract terms. |
To Avoid Surprises: We strongly recommend reviewing the specific terms of your booking confirmation before arrival to understand what modifications are possible.
