Can I modify the booking upon arrival at the rental location?
We understand plans can change. You can make certain adjustments when you arrive at the rental station, but it is always best to make changes online in advance to avoid fees and ensure availability.
Special Booking Restrictions ⚠️
Before attempting any changes, please be aware that certain reservation types have limits on modifications:
Booking Type | Restriction | |
Non-Modifiable Packages | Cannot be changed once confirmed (includes non-refundable offers). | |
Third-Party Bookings | Modifications at the counter are often not possible. You may need to cancel and rebook through your original provider. | |
Corporate/Voucher Bookings | Changes may be limited by your specific contract or voucher terms. |
Before Pick-Up (Recommended)
To guarantee availability and avoid fees, we recommend modifying your reservation online:
Action | Timing | Note | |
Fee-Free Changes | Up to 48 hours before scheduled pick-up. | Use the "Manage My Bookings" section on our website. | |
Adding Options | Recommend adding all options (e.g., child seats, GPS) at the time of booking, as they are subject to availability. |
Changes Available at the Rental Station
When you arrive to collect your vehicle, our team will assist with last-minute updates, though all changes are subject to local availability and may incur additional charges/amendment fees.
You may be able to adjust the following:
- Vehicle: Upgrade to a larger or more premium model.
- Duration: Extend your rental period.
- Equipment: Add optional equipment such as GPS, Wi-Fi, or child seats.
- Drivers: Include additional drivers.
- Location: Change the return location (one-way fees may apply).
We recommend reviewing your booking terms ahead of time to avoid surprises. Our team is always happy to assist you in person where possible.
