Customer information on the coronavirus (Covid-19)

Dear Customer,
In view of the current context linked to Covid-19, our teams are mobilized more than ever before. As the leader of the car rental business in Europe, your safety as well as the safety of our employees is at the heart of our concerns. 
This is why we are strictly following the recommendations of the World Health Organization (WHO) and those of the national health authorities in the countries where we operate, in order to allow you to drive with peace of mind. 
As a consequence, we have reinforced our standard vehicule cleaning procedure between each rental, including methodical use of disinfectant agents.
We have also adapted our conditions to deliver you the best services, with the level of flexibility that we pride ourselves in providing.
We kindly ask you to keep up to date with the latest events and recommendations for action with the local health authorities. 
Yours sincerely,
Caroline Parot
CEO, Europcar Mobility Group

Moving safely...

Our current cleaning process between 2 rentals is strictly applied, in addition to a specific sanitizing of our fleet.

...with flexibility

Europcar provides both flexible adjustment or cancellation free of charge for all of our customers. We have extended our free of charge modification and cancellation policy to your current or future reservation for any pick-up until 31st of May 2020.


Free and unlimited
You can adjust your booking at any time in the "Manage my booking" section

Cancellations up to 48h before pick-up

Free cancellations up to 48h prior to pick-up time
You can cancel your booking at any time in the "Manage my booking" section

Cancellations less than 48h before pick-up

Cancellations between 48h prior to booking and right up to the pick up time will be free for rentals until 31st May, please contact our call centers.
FRANCE : 0825358358 or via e-mail
UNITED KINGDOM : 08713841087 or via e-mail
ITALY : 199307030 or via e-mail
SPAIN : 91 343 45 03 or via e-mail
PORTUGAL : 219407790 or via e-mail
BELGIUM : 23489212 or via e-mail
FINLAND : 403062444 or via e-mail
NORWAY : 81551800 or via e-mail
LUXEMBOURG : 404228 or via e-mail
DENMARK : 89331133 or via e-mail
AUSTRALIA : 393306160 or via e-mail
NEW ZEALAND : 33665574 or via e-mail
IRELAND : +353 1 8122880 or via e-mail
GERMANY : (040) 520 18 8000 or via e-mail
USA & CANADA : via email

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