Car Hire Protection and Insurance Package

We offer three different protection packages: Basic Protection (included in the rental except for US customers), Medium Protection and Premium Protection each with different levels of protection and reduction of excess amounts.

Basic protection is, in most cases, included in the quoted rental price. It limits your financial liability in case of damage of the vehicle caused by collision, theft or attempted theft. The excess amount for Basic Protection varies depending on the vehicle category chosen and the country in which the rental is/will be taking place. NOTE: Basic protection is mandatory for your rental. You must either be covered by your payment card (for USA and Canadian residents) or purchase Basic protection separately.

Reduces your financial liability in case of damage to the vehicle as a result of collision, theft or attempted theft.

Medium protection package also protects you in the event of damage to the windscreen, headlights or tyres.

It also includes personal accident protection that provides indemnity for drivers and people in the vehicle in case of bodily injury or death. The indemnity amount can go up to €50 000 per individual.

Personal accident coverage doesn't apply to rentals in the UK.

Medium protection package is available in Lesotho, Morocco, Namibia, South Africa, Swaziland, Cambodia, Chile, Costa Rica, Panama, Uruguay, Abu Dhabi, Iran, Oman, Austria, Bulgaria, Croatia, Estonia, Latvia, Lithuania, Luxembourg, Malta, Romania, Belarus, Bosnia, Macedonia, Moldova, Norway, Serbia, Switzerland, Ukraine, Belgium, France, Germany, Italy, Portugal, Spain, and the UK. By purchasing this cover you have a reduced cost liability, you do however have an obligation to report any accidents and obtain third party details. Failure to do so may invalidate your cover and you would be liable for the full excess.

Premium protection package waives your financial liability in case of damage to the vehicle, windscreen, mirrors, headlights and/or tires as a result of collision, theft or attempted theft.

It also includes personal accident protection that provides indemnity for drivers and people in the vehicle (up to €200,000 per individual) in case of bodily injury or death. Also covering your personal effects in the event of lost or damaged luggage (except for rentals in the UK).

Personal accident coverage does not apply to rentals in the UK. Premium protection package is available in Lesotho, Morocco, Namibia, South Africa, Swaziland, Chile, Costa Rica, Panama, Uruguay, Abu Dhabi, Iran, Oman, Qatar, Austria, Bulgaria, Croatia, Estonia, Lithuania, Malta, Romania, Belarus, Bosnia, Macedonia, Moldova, Norway, Serbia, Ukraine, Belgium, France, Germany, Italy, Portugal, Spain, and the United Kingdom.

By purchasing this cover you have a reduced cost liability, you do however have an obligation to report any accidents and obtain third party details. Failure to do so may invalidate your cover and you would be liable for the full excess.

You must be aged 26 or over to book Premium package.

Premium package is subject to vehicle restriction: no trucks, no luxury cars. Some additional restrictions may apply in some countries.

You will need to present to our customer representative your normal driving licence, issued by your country of residence and held for a minimum period according to local legislation or conditions. It will be requested at every rental.

An identification document, such as a passport or ID card may also be required. The driver license is not sufficient.

You will also need to present a valid credit card on which an authorisation is requested. Please be aware that the renter IS the cardholder and must be physically present in order to sign the rental agreement.

Super-Personal Accident Protection provides best-in-class protection for medical expenses incurred as a result of injuries suffered by you or your passengers; and /or a lump sum indemnity if you or your passengers are disabled or if you die as a result of the collision (or an accident). It also incorporates cover for loss, damage, theft or destruction of your travel bags and suitcases and the personal effects contained in them as a result of a collision or theft. For full details of the cover available in the UK under this protection product please refer to section 26 of the T&Cs and see the AXA UK SPAI policy document (reference XFR0078449GP).

Please click on the links below for protection packages inclusions by country: