Q: Orange Zone: passenger areas and interior cab

In-cab equipment and controls All original controls, accessories and equipment must be present and operational. These include (but are not limited to) Sat Navs, tracking equipment, tachographs and charging cables for electric vehicles. Written permission must be gained from Europcar for the fitment of any additional equipment. Please note hard wired devices are not allowed under any circumstances. Driver and crew areas <ul><li>There must be no holes in carpets or footwells. Surrounding trims should not be torn or split. </li><li>There must be no burns, scratches, tears, rips or staining to any interior upholstery, fascia, dashboard, headlinings or trim, and they must be clean and odour-free. </li><li>Europcar operates a no smoking policy in its vehicles and this must be adhered to at all times. </li><li> Rear view mirrors, courtesy lights, seat belts and similar interior fittings must be present and free of damage. </li></ul>

Question 1

Green Zone: non-working surfaces

Accepted Answer

Areas in the Green Zone do not contain any working surfaces such as: trims, bumpers, in-fill panels, air-management, the cab and exterior paintwork.

No panel or component in the Green Zone should have cracks or deviate from its original shape or position.

Painted areas inside the Green Zone including body, painted bumpers, body mouldings and mirrors, should not show signs of rust, corrosion, or discolouration.

Chips

Stone chipping up to 2cm that has not dented the affected panel is acceptable..

Glass chips

Acceptable under 10mm, chargeable thereafter.

Surface scratches

Surface Scratches are acceptable up to 15 cm.

Penetrative scratches

Scratches that penetrate the paint surface or, are over 2 cm in length are unacceptable.

Dents

It is not acceptable to have:

A dent that has broken the paintwork.
A dent that is on the swage line.
A dent that is over 2 cm in diameter.
A dent on the roof.

Wheels and tyres

Wheel and rim and wheel trim scuffing over 2 cm (total area) will be chargeable. All matters in relation to tyres must be handled by Europcar and our appointed tyre supplier.

Question 2

Red Zone: working surfaces

Accepted Answer

Red Zones are surfaces that are subject to heavier wear and tear during conventional use. They include:

Areas close to the road surface prone to damage such as around the wheel arches.
Rear and side guards.
Drop-sides, tail boards, kick panels and tail lifts.
Body floors, tipper load areas or any area that comes into contact with the payload.
Areas used by drivers to step into the cab.

Acceptable

Wear and tear to ply-lining (if fitted) as long as there is no delamination or deformation from the original shape of the component. No distortion to any metal panel is permitted.
Rust is acceptable on a tipper or drop side body only so long as the integrity of any panel or component is not compromised by the corrosion and the vehicle would meet the requirements of an MOT test.

Not acceptable

Damage or distortion to interior panels, bulkheads, or other components caused, for example, by insecure, excessive or inappropriate loads.
Deformation to the original shape of the component or distortion to any metal panel.
Oil or liquid stains in the cargo area that could be transferable to subsequent loads.

Question 3

Orange Zone: passenger areas and interior cab

Accepted Answer

In-cab equipment and controls

All original controls, accessories and equipment must be present and operational. These include (but are not limited to) Sat Navs, tracking equipment, tachographs and charging cables for electric vehicles.

Written permission must be gained from Europcar for the fitment of any additional equipment. Please note hard wired devices are not allowed under any circumstances.

Driver and crew areas

There must be no holes in carpets or footwells. Surrounding trims should not be torn or split.
There must be no burns, scratches, tears, rips or staining to any interior upholstery, fascia, dashboard, headlinings or trim, and they must be clean and odour-free.
Europcar operates a no smoking policy in its vehicles and this must be adhered to at all times.
Rear view mirrors, courtesy lights, seat belts and similar interior fittings must be present and free of damage.

How Zones apply to different types of vehicle

Panel vans and 4x4s

Panel vans and 4x4s

Coach-built bodies

Luton with tail lift

Passenger areas and interior cab

Green Zone: non-working surfaces

Red Zone: working surfaces

Orange Zone: passenger areas and interior cab