Europcar conducts its assessment at a time and a place with good light with a viewing distance of 2 metres at an angle of between 45-90 degrees.
The vehicle is washed and thoroughly cleaned to ensure no faults are masked.
We examine the roof, body and door panels and the bonnet by walking around the whole vehicle.
We will pay close attention to areas where the light reflects differently, as this can reveal any dents and scratches.
We look for chips, cracks and holes in windows, lenses and lamps.
We check hubs, trims and wheels for deterioration or scratches
We expect the interior and any load areas are valeted and/or well cleaned.
All upholstered areas will be checked for stains, burns, tears, odours and wear.
We will check all controls are fully functional plus any audio equipment and accessories.
All keys, accessories and equipment must be available on return and the vehicle must be in a safe and roadworthy condition.
At the end of the rental period Europcar will arrange the surrender or return of the vehicle. At this point you will be given the opportunity to agree or disagree with any readily apparent damage or wear that is documented on the vehicle by Europcar, regardless of who is liable for it. Damaged or missing equipment will also be documented.
Europcar will then make a second inspection for a fuller assessment of your vehicle allowing them to calculate what end-of-contract charges are due, if any.
If for whatever reason we (being you and us) cannot inspect the vehicle at the end of the rental period then we (Europcar) will inspect it on our own as soon as possible after its return. Once the inspection is complete we will supply you with a condition report together with any damage information (if any).
Don’t forget to remove sunglasses, any other personal effects and business materials from the vehicle.
Remove any paperwork or correspondence that could reveal any personal data about the driver or their family and friends.
It is your responsibility to remove any business or personal information from the vehicle including from the vehicle’s onboard systems.
Delete any personal information like address and postcode from the vehicle’s navigation system but leave any of its discs and cards in the vehicle.
Don’t leave house or premises keys on the vehicle key fob.
Deactivate any Bluetooth.
Number plates should have characters of a specified size and font that comply with the Road Vehicles (Display of Registration Marks) Regulations 2001 and must be intact.
A concise area of surface material removal (glass) caused by impact.
An area where impact damage has caused distortion of the surface structure.
An area of light abrasion that has not penetrated the base material.
An area of the top surface where a single line has penetrated the base material.