Why was the amount charged not what I expected?
If your final charge is higher than the initial quote, or your deposit refund is lower than expected, it is most likely due to additional services or costs incurred during your rental period.
Common Reasons for Unexpected Charges
The following charges are often deducted from your security deposit or added to your final invoice:
- Fuel Charges: If the vehicle was not returned with the required fuel level (under the Fuel policy section of our Terms and Conditions).
- Late Return Fees: If the vehicle was returned after the 29-minute grace period.
- One-Way Fees: If the return location was changed after booking or pick-up.
- Tolls/Traffic Fines: Fees incurred during the rental, often including an administration fee.
- Damage/Cleaning: Charges for new damage or excessive cleaning not covered by your protection.
- Optional Extras: Charges for additional drivers, GPS, child seats, or protection packages purchased at the counter.
How to Access and Verify Your Charges
The full breakdown of all charges will be itemised on your final rental invoice. The method for accessing this invoice depends on where you booked:
1. If You Booked Directly via Europcar
- Access: Your complete, final invoice will be available in the "Manage My Bookings" section of our website.
- Timing: The invoice is typically ready to view within 48 hours of your vehicle return.
2. If You Booked Through a Third-Party Provider
- Main Rental Charge: Your initial pre-paid invoice for the base rental price is sent to you directly by the third-party provider. Please contact them for the main invoice.
- Additional Charges: Any charges incurred at the Europcar station (e.g., fuel, tolls, extensions, damage) will be detailed on a separate Europcar additional invoice. You can access this second invoice on the Europcar website after your return.
If, after reviewing your invoice, you have any questions or believe there is an error, please contact our Customer Services team for clarification
