Coronavirus Customer Information

Dear customer,
 
At a moment when the world is entering uncertain times, with national authorities taking extraordinary measures to contain the Covid-19 pandemic, disrupting the daily lives of our societies, we see ourselves as a provider of an essential service: contributing to the safe mobility of people and goods such as food or medicine.
 
Over the last two days, we have experienced an unexpected level of demand for vans, but also for cars, appearing as an alternative to public transportation and as a way to provide companies in various sectors with the means for their delivery services.
 
Our network remains at your service.
 
As the European rental leader, confronted with the decision to keep our stations open - or to close them, we consider that general interest must prevail. Please find here the list of stations that are remaining open and at your service, mainly in airports, railway stations, downtown, as well as in the suburbs (Vans & Trucks supersites).
 
Your safety, as well as the safety of our people, is our #1 priority!
 
In addition to the reinforced vehicle cleaning measures we have already implemented, with the systematic use of disinfectant agents, we are also currently deploying extra measures in these key stations: systematic desk disinfection between each customer and "zero contact" policy (vehicle key sealed in an envelope once disinfected).
 
We are here to help
 
Our Group, as a mobility service operator, has a 70-year tradition of service to the public and to local and international companies. Throughout this period, we will do everything in our power to continue this mission, with safety and flexibility.
 

Moving with flexibility

Europcar provides both flexible adjustment or cancellation free of charge for all of our customers.   

We have extended our free of charge modification and cancellation policy to your current or future  reservation for any pick-up until 31st of May 2020.

 

Modifications

Free and unlimited
You can adjust your booking at any time in the "Manage my booking" section

Cancellations up to 48h before pick-up

Free cancellations up to 48h prior to pick-up time
You can cancel your booking at any time in the "Manage my booking" section

Cancellations less than 48h before pick-up

Cancellations between 48h prior to booking and right up to the pick up time will be free for rentals until 31st May, please contact our call centers.
FRANCE : 0825358358 or via e-mail reservationfr@europcar.com
UNITED KINGDOM : 0371 384 1007or via e-mail reservationsuk@europcar.com
ITALY : 199307030 or via e-mail europcarres@europcar.com
SPAIN : 911 505 000 or via e-mail reservations.es@europcar.com
PORTUGAL : 219407790 or via e-mail reservas@europcar.com
BELGIUM : 23489212 or via e-mail reservations.belgium@europcar.com
FINLAND : 403062444 or via e-mail reservations@europcar.fi
NORWAY : 81551800 or via e-mail sc@europcar.no
LUXEMBOURG : 404228 or via e-mail europcar@europcar.lu
DENMARK : 89331133 or via e-mail Reservations@europcar.dk
AUSTRALIA : 393306160 or via e-mail reservations@europcar.com.au
NEW ZEALAND : 33665574 or via e-mail info@europcar.com.au
IRELAND : +353 1 8122880 or via e-mail reservations@europcar.ie
GERMANY : (040) 520 18 8000 or via e-mail infomaster@europcar.com
USA & CANADA : via email webmaster@europcar.com

 


Frequently asked questions

Can I travel into a designated red zone with one of your vehicles?

We are not implementing any travel restrictions for our vehicles. Customers should follow local authority guidance on travel restrictions.

Can I move through any country of the European Union with this vehicle?

We are not implementing any travel restrictions for our vehicles. Customers should follow local authority guidance or travel restrictions. Our standard policy & charges for one way hires for drop off in different stations/countries apply.

Can you ensure I won't be contaminated by renting one of your vehicles? Do you have a special preparation of your vehicles in place?

All our vehicles are cleaned before hire and we have implemented additional cleaning measures including sanitising surfaces within the vehicle.

What will happen to my car rental if I suspect I have been infected or have been confirmed as infected with COVID-19 and need to quarantine while I am renting with you?

We're here to support you. During your car rental period, if you become infected or suspect you have been infected and need to quarantine and therefore cannot return your rented car, please inform us immediately. A 9 day-period must be respected for the car in order to minimize any risk of passing on the infection to other customers and therefore the vehicle will remain with you during this 9-day period, but you will not be charged for the rental from the day you contact us. Please do not touch the vehicle during this period. If you do not inform us of the reasons why the car has not been returned, we may have to charge you for additional days, which is clearly not our intention if you've been infected or quarantined.

Do you have any insurance that covers cancellations in case of force majeure or contingencies as confinement?

The insurance has to be contracted by customers to cover their risks. However, due to the situation, we have implemented a new Safe & Flex policy.
Europcar provides both flexible adjustment or cancellation free of charge for all of our customers.
We have extended our free of charge modification and cancellation policy to your current or future reservations for any pick up until the 31st of May 2020.

Same smart app. More mobility.

Download the Europcar mobile app for iPhone, iPad and Android now!

More information