Terms & Conditions

Specific Terms per country

Please consult the specific hire requirements of the country where you will hire the vehicle using the corresponding listbox. Hire conditions per country are subject to change without prior notice. Please check at pick-up time.

Please select a country

To download a PDF version of the current UK T&Cs, CLICK HERE

The UK Terms and Conditions of Hire (which we’ll refer to as ‘T&Cs’ from here onwards) together with the supplementary information that is contained in these UK specific website terms will apply to all rentals that start in the UK.

 

A copy of the UK T&Cs will be attached to your confirmation email (if you are booking online or via our Reservation Centres) or, if you haven’t pre-booked online or by phone, you will receive a copy when you collect your vehicle or when it is delivered to you (whichever applies). The T&Cs should be read in conjunction with the supplementary information that is provided below in this UK specific website.  

 

If you are booking a car through the UK website for a rental in a different country please refer to the terms and conditions of hire in the country where you are heading because it is those terms that will apply to your rental.  Due to local legal requirements their T&Cs will be different to those for hiring vehicles in the UK and to this supplementary information.

PLEASE NOTE THAT UNLESS YOU HAVE EITHER SIGNED THE RENTAL AGREEMENT TO ACCEPT THE VEHICLE OR TAKEN POSSESSION OF THE VEHICLE WITHOUT SIGNING A RENTAL AGREEMENT THERE IS NO CONTRACT BETWEEN US.

- If you would like to contact us please CLICK HERE.

Additional Driver:

A car or van may be driven by other persons provided we give our consent and they meet the qualifications set out in section 2 of the T&Cs (Who can rent and who can drive?). All drivers must meet our standard qualifications as set out in the T&Cs and provide a current Share Driving Licence passcode. A daily charge for each additional driver during the rental period may be levied. You will be advised of the cost for this during the booking process.

Age:

The minimum age generally to rent a vehicle from us is 22. The age policy may vary at certain Europcar Branches and some vehicles and / or products will not be available at all to drivers under the age of 25.  Any such variation will be indicated during the booking process. Section 2.3.4 (Who can drive the Vehicle?) of the T&Cs gives further details of our age policy and the young driver surcharge. 

There is no maximum age restriction to driving one of our vehicles except in the following locations where the maximum age is 75 years:  Plymouth, Exeter City, Taunton, Pembroke and York

Animal Policy:

We do not allow any animals other than Assistance Dogs to be transported in our vehicles.   

 

If you are travelling with an Assistance Dog we draw to your attention that we do not supply dog guards or any other form of animal restraint for our vehicles and you are therefore responsible at all times for the behaviour and well-being of your dog.  This responsibility includes ensuring that the dog is suitably restrained at all times so that it remains safe; it does not distract the driver or cause risk or injury to you or any other passengers sharing the vehicle with you.  

 

Please Note that we do not under any circumstances accept liability for damage suffered by the vehicle or for injury caused to the dog or to you or the driver or to any passengers as a result of your failure to keep the dog appropriately restrained and/or controlled.

 

In addition you are required to return the vehicle to us in the same condition as it was at the start of the Hire Period (fair wear and tear excepted).  If it is returned to us in a dirty or messy and/or damaged condition to the extent that it will require specialist cleaning and/or repair before it can be rented to the next customer then you will be liable for the special cleaning/valet charge described in the Tariff Guide attached to the standard terms and conditions of hire (T&Cs).

 

Baby and Child Seats

It is the law in the UK that all children under three years old must use an appropriate child restraint ("baby seat") when travelling in any vehicle and that all children aged three or more years old and up to 135cm (approx 4ft 5in) in height must use an appropriate child restraint ("booster seat") when travelling in a vehicle.

·         You, as the driver, are responsible for ensuring that any children aged under 14 years travelling in the vehicle use either a seat belt and/or the appropriate child restraint.   The penalty for offenders is a £30 fixed penalty notice or a maximum fine of £500 if a case goes to court.

·         You can hire a baby seat and/or a booster seat from us at the daily rate set out in the Tariff Guide attached to the T&Cs.  Please ask for details at your local Europcar Branch or, alternatively, you can add this product to your booking via the 'Choose your extras' section.

Please note that whilst we can supply these seats we do not fit the seat for you.  This is always your responsibility.

Cancellation, Modification, Refund and No Show Policy:

This relates to situations where you may wish to cancel or modify your booking or what happens if you don’t show up to collect your vehicle.  Our policy for all of these situations is described under section 16 of the T&Cs (What if I want to cancel or modify my booking?)

Delivery & Collection - 

Deliver & Collect’ is our UK nationwide delivery and collection service that is available for cars, vans and our Selection range of cars.  For a small fee and for your convenience we will Deliver to and/or Collect a vehicle from your home or your place of work or an hotel (although there are some geographical restrictions).

Deliver & Collect is available at all UK Europcar Branches except for airports at London Barking, London Woodford Green, London Excel, London Enfield and London Croydon; plus Manchester Piccadilly Railway Station

Deliver & Collect is provided subject to the following conditions:

·   Payment for the full cost of the hire must be made at the time of booking

·   Deliver & Collect must be booked at the same time as you make your booking and you must provide an accurate contact number.

·   Cost for Deliver & Collect:

Cars - Charge per delivery or collection:

    1-6 day rental: Fixed charge of £10 and £2 per mile;

    7+ day rental: £10 up to 5 miles; then £2 per mile thereafter

    Any delivery or collection required within 48 hours of bookings will be subject to a £5 additional charge

Vans, Selection & Inbound reservations - Charge per delivery or collection:

    Fixed charge of £10, then £2 per mile;

    Any delivery or collection required within 48 hours of booking will be subject to a £5 additional charge

 

 ·   Deliver & Collect is available:

· Monday to Friday 9-6pm

· Saturday 9-1pm.

· Sunday not available.

Deliver:

   ·    Minimum booking notice

·  Cars: 2 working hours for home address and 24 working hours for business address.

·  Selection vehicles and vans: 48 working hours.

·  All bookings will be confirmed by the Europcar Branch and we will Deliver the vehicle within 1 hour of the time that was agreed when you made your booking. You must ensure you are available to accept delivery of the vehicle and to sign the Rental Agreement.

    ·  If we Deliver to

· Your home address: the address must be the same as both the payment card you used to make the booking and your driving licence and you must be available to accept delivery of the vehicle and to sign the Rental Agreement.

·  Your business address or an hotel: then you must give us 24 working hours notice and we will require proof of your home address (as above), and either proof of your employment at the premises or your status as a guest (at the hotel) at the time of delivery and you must be available to accept delivery of the vehicle and to sign the Rental Agreement.

If you are unable to provide us with the required information then we may refuse to leave the vehicle or we may ask you to complete the transaction at the Europcar Branch.

Collect

     ·  We will Collect a vehicle from a home address or a business or an hotel address.

·  You must be available to inspect the vehicle with us and to sign the collection paperwork when we come to Collect the vehicle

·  All bookings will be confirmed by the Europcar Branch and we will Collect the vehicle within a 2 hour time-frame based on your selected time at the time of making the  booking.

·  If we Collect a vehicle from an address that is different to the Deliver address then a one-way charge may be incurred. The cost of the one-way charge will depend on the distance between the Collect address and the original hire Europcar Branch.  You will be notified of this one-way charge during the booking process.

o    We reserve the right to suspend, cancel or amend our Deliver & Collect service at any time without giving prior notice.

o    We reserve the right not to Deliver a car if you do not agree, or fail to comply, with any of these conditions

Deposits:

In addition to the cost of the daily rental charge you will be required to leave a security deposit.  This is explained in more detail under sections 9.1 (What are the other fees/charges that I may have to pay?) and 19 (Must I pay a deposit before picking up the vehicle?) of the T&Cs.

You can also review further details of our deposit policy at the following address on this website http://www.europcar.co.uk/terms-and-conditions/deposit-policy

Driving Licence:

·       Satisfy the following endorsement restrictions (because this will dictate whether or not we can rent a vehicle to you or allow you to drive it):

Driving Licence Endorsements

Acceptable?

UK

Northern Ireland

UT10/20/30/40/50

50.08.290, 50.08.295

NOT ACCEPTABLE

Any licence with two or more periods of disqualification

NOT ACCEPTABLE

Any licence with one period of disqualification or

Any licence with no periods of disqualification

ACCEPTABLE ONLY AFTER 5 YEARS FROM DATE OF OFFENCE

Any licence with one period of disqualification of less than 6 months

Or

Any licence with no periods of disqualification

Refer to specific Endorsement Codes below

DD10/20/30/40/50/60/70/80/90

DG10/40/60/80/90

DR10/20/30/31/40/50/60/70/80/90

41.04.001, 41.04.002, 50.08.018, 50.08.123,

50.08.124, 50.08.125, 50.08.126, 50.08.127,

50.08.129, 50.08.130, 50.08.132, 50.08.133,

50.08.136, 50.08.139, 50.08.142, 50.08.201

ONLY ONE DD/DG/DR ENDORSEMENT ALLOWED

DD ENDORSEMENT - ACCEPTABLE ONLY AFTER 4 YEARS FROM DATE OF OFFENCE

DG/DR ENDORSEMENT - ACCEPTABLE ONLY AFTER 3 YEARS FROM DATE OF OFFENCE

CD40/50/60/70/71

50.08.204, 50.08.208, 50.08.212

ACCEPTABLE ONLY AFTER 5 YEARS FROM DATE OF CONVICTION

BA40/BA60/

CD80/CD90/

IN10/

MR19

50.08.019