How Deliver & Collect works

houseicon4.png

Step 1
How to book

Book via our website, call centres or rental locations giving your UK home or workplace address.

ico-clock.png

Step 2
Confirmation

Up to 24hrs prior to your desired booking date and time we will call you to verify and confirm your booking details.

ico-2-cards.png

Step 3
Documentation

Have your driver's licence, proof of address and the payment card used at the time of booking ready on the day of the hire.

cartodayicon.png

Step 4
On the day

Wait for our call to confirm the vehicle make and model and our estimated time of arrival.

Iconbooking.png

Step 5
Bon voyage

Once arrived, we'll go through all the paperwork and procedures to ensure you're on the road quickly.

X

BEFORE BOOKING A DELIVERY AND COLLECTION, PLEASE ENSURE YOU MEET ALL THE MANDATORY REQUIREMENTS LISTED IN THIS DOCUMENT. CLICK HERE TO VIEW. 

Mistaken Identity

How Deliver & Collect works?

houseicon4.png

Nationwide home and workplace delivery & collection

We’ll deliver the car to your front door and collect from any UK address.

ico-clock.png

At a time that suits you

We Deliver and Collect between 9am and 6pm Mon - Fri and 9am - 1pm on Sat

ico-2-cards.png

Delivery and Collection is just £5 each way

Starting at £5 for delivery or collection or get the vehicle delivered and collected from £10

cartodayicon.png

Hiring a van? We’ll deliver that too

Deliver and Collect is available with all vehicle types.

Iconbooking.png

Need a car today?

Booking notice: Cars: Home - 2 hours; Business - 24 hours // Vans: 48 hours // Selection: 48 hours

TERMS AND CONDITIONS

Standard Europcar Terms and Conditions of hire apply. The Deliver and Collect service is offered subject to the following conditions:
Payment for the full cost of the hire must be made at the time of reservation
Available at all UK Europcar Stations excluding airports, London Euston Europcar Station and London Excel Europcar Station
Deliver and Collect is a paid delivery and collection service available for cars, vans and selection cars. Details of charges can be found in the Tariff Guide attached to the T&Cs.
Price for cars, vans and Selection cars is the following: Up to 3 miles from Europcar branch: £5 and Over 3 miles from Europcar branch: £5 + £1.95/mile
Same day delivery and collection is £5 for up to 3 miles + £1.95/mile thereafter (each way) and a £10 surcharge will apply.
Minimum booking notice for car delivery: 2 hours / Minimum booking notice for Selection vehicles delivery: 48 hours / All bookings will be confirmed by the Europcar Branch so please provide an accurate contact number.
Deliver and Collect is available from a home, work of hotel address. If we deliver to:

· Your home address: the address must be the same as both the payment card you used to make the booking and your driving licence and you must be available to accept delivery of the vehicle and to sign the Rental Agreement.
 
· Your business address or an hotel: then you must give us 24 working hours notice and we will require proof of your home address (as above), and either proof of your employment at the premises or your status as a guest (at the hotel) at the time of delivery and you must be available to accept delivery of the vehicle and to sign the Rental Agreement.
 
If you are unable to provide us with the required information then we may refuse to leave the vehicle or we may ask you to complete the transaction at the Europcar Branch.
 
If the vehicle is collected from a different address to the delivery address, a one-way charge may be incurred and price will be dependent on distance from the original hire location. This charge will be indicated during the booking process.
Deliver and Collect is only available: Monday to Friday 9-6pm and Saturday 9-1pm. Sunday not available. Delivery and collection must be booked at the time of reservation. Delivery will be made within a 1 hour time-frame agreed at the time of booking and collection within a 2 hour time-frame based on your selected time.
The vehicle will leave the local Europcar Station with a full tank of fuel. You are responsible for the fuel used for delivery. Unless you have taken the Full Tank Option, you are responsible for leaving the vehicle with a full tank of fuel on collection .If your collection point is within 5 miles of the local Europcar Station, you will not be charged for any fuel used. Outside of this area you will be charged all fuel used for the collection of the vehicle in line with our refuelling policy. We reserve the right to suspend, cancel or amend Deliver and Collect service at any time without giving prior notice. We retain the right not to deliver a car if you fail to comply with any of these Terms and Conditions. We reserve the right to suspend, cancel or amend Deliver and Collect service at any time without giving prior notice. We retain the right not to deliver a car if you fail to comply with any of these Terms and Conditions.

For reservations and quotes please call our team on 0871 384 9900*

Same smart app. More mobility.

Download the Europcar mobile app for iPhone, iPad and Android now!

More information