Move with confidence   Move with flexibility  Prepare your trip    

ENJOY THE BEST TRAVEL EXPERIENCE

Things have changed. And so have we.

As the world faces an unprecedented health crisis, we have put special measures in place to provide you with a safe and flexible travel experience. 

 

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'Safety Programme', our #1 commitment

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 A 20 point vehicle hygiene check, accredited by the RAC, is carried out between each rental using a specially formulated sanitiser (conforms to British Standard EN1276)  

Icon_tick.png Protective PPE measures including plexiglass installations and face masks for staff

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 One way and regulated entry/exit systems implemented at our branches

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 Stringent cleaning and disinfection of public and high-touch areas within our branches

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 Enhanced safe distance Delivery & Collection available for all customers

 

 

 

Your safety as well as the safety of our employees is our top priority!

MOVE WITH CONFIDENCE

Benefit from a safe distance rental experience
 
We strictly comply with hygiene and social distancing best practices to benefit from a safe distance rental experience.
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Pick up, drive and return your car safely
 
We pride ourselves in ensuring a clean and safe experience, all along your customer journey. We strictly comply with WHO and local health authorities' recommendations and follow best in class cleaning and disinfection protocols.
 
 
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MOVE WITH FLEXIBILITY

Europcar provides both flexible adjustments and cancellation free of charge for all of our customers. Change your booking at any time in the "Manage my booking" section.

- Enjoy free and unlimited modifications up to 48 hours before pick up

- Free cancellations up to 48hr before pick-up

Contact our call centres

FRANCE : 0825358358 or via e-mail reservationfr@europcar.com
UNITED KINGDOM : 0371 384 1007 or via e-mail reservationsuk@europcar.com
ITALY : 199307030 or via e-mail europcarres@europcar.com
SPAIN: 911 505 000 or via e-mail reservations.es@europcar.com
PORTUGAL : 219407790 or via e-mail reservas@europcar.com
BELGIUM : 23489212 or via e-mail reservations.belgium@europcar.com
FINLAND : 403062444 or via e-mail reservations@europcar.fi
NORWAY : 81551800 or via e-mail post@europcar.no
LUXEMBOURG : 404228 or via e-mail europcar@europcar.lu
DENMARK : 89331133 or via e-mail Reservations@europcar.dk
AUSTRALIA : 393306160 or via e-mail reservations@europcar.com.au
NEW ZEALAND : 33665574 or via e-mail info@europcar.com.au
IRELAND : +353 1 8122880 or via e-mail reservations@europcar.ie
GERMANY : (040) 520 18 8000 or via e-mail infomaster@europcar.com
USA and CANADA : via email webmaster@europcar.com

Voucher policy

In France, in the framework of Covid 19, the ordinance dated March 25, 2020 allows travel service providers, including car rental companies, to offer credit notes to their customers requesting a cancellation between the 1st of March and the 15th of September 2020, of their upcoming car rental (does not apply to utility vehicles).
The credit-notes have a validity of 18 months. The information of the proposed credit note must be sent on a durable medium (postal mail or email) no later than 30 days after the termination of the contract.  
Within 3 months at the latest from the notification of the resolution, the customer will receive a new proposal of service equal to the amount of the credit-note. The customer is free to use the credit-note as they wish. 
If at the end of the validity of the credit, the customer hasn't used the credit-note, they will be fully reimbursed for the amount of this credit. This ordinance applies for all bookings made on French booking channels, and for all bookings with a pick up in France.
 

PREPARE YOUR TRIP

Save time in station: less paper and faster access to your vehicle!
 

- Create and verify your account by scanning your driver’s licence

- You will then be able to manage your online check-in and deposit

- Your contract will be prepared in advance

- Retrieve and manage all your bookings at anytime

 

       FREQUENTLY ASKED QUESTIONS

Can I travel into a designated red zone with one of your vehicles?

We are not implementing any travel restrictions for our vehicles. Customers should follow local authority guidance on travel restrictions. 

Can I move through any country of the European Union with this vehicle?

We are not implementing any travel restrictions for our vehicles. Customers should follow local authority guidance on travel restrictions. 

Can you confirm that the vehicles are sanitised, giving special attention to high touch areas?

We can confirm we conduct a 20-point vehicle hygiene check on every vehicle prior to hire.

What will happen to my car rental if I suspect I have been infected or have been confirmed as infected with COVID-19 and need to quarantine while I am renting with you?

We're here to support you. During your car rental period, if you become infected or suspect you have been infected and need to self isolate and therefore cannot return your rented car, please inform us immediately. A 9 day-period must be respected for the car in order to minimise any risk of passing on the infection to other customers and therefore the vehicle will remain with you during this 9-day period, but you will not be charged for the rental from the day you contact us. Please do not touch the vehicle during this period. If you do not inform us of the reasons why the car has not been returned, we may have to charge you for additional days, which is clearly not our intention if you've been infected or quarantined.

Same smart app. More mobility.

Download the Europcar mobile app for iPhone, iPad and Android now!

More information

About Europcar - car hire

Welcome to Europcar, a global leader in car and van hire. At Europcar you can rent a car or van from over 120 locations in the UK, or from any one of our 3500+ worldwide locations. With over 70 years of experience in the industry, you can be sure that whether you are looking for an economy or luxury car for a visit to London or Edinburgh, or need a van for a commercial job, Europcar will not be beaten on service. There are more reasons than ever to rent with Europcar, like our Delivery and Collect service to have your car or van delivered to you, or use our online check-in to complete any paperwork and pay whenever is convenient for you. Need a vehicle for more than 28 days? Long Term Hire is a flexible alternative to leasing, with a generous mileage allowance at a fixed monthly cost. Book your car hire online now!
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