Move safely with flexibility

Safety programme

ENJOY THE BEST TRAVEL EXPERIENCE

Things have changed. And so have we. As the world faces an unprecedented health crisis, we have put special measures in place to provide you with a safe and flexible travel experience.  “Safety Programme”, our #1 commitment

  • A 20 point vehicle hygiene check, accredited by the RAC, is carried out between each rental using a specially formulated sanitiser (conforms to British Standard EN1276)  

  • Protective PPE measures including plexiglass installations and face masks for staff

  • One way and regulated entry/exit systems implemented at our branches

  • Stringent cleaning and disinfection of public and high-touch areas within our branches

  • Enhanced safe distance Delivery & Collection available for all customers

  • The introduction of a pre-booked Click & Collect service to avoid the need for customers to enter our stations

Your safety as well as the safety of our employees is our top priority.

Watch this video to learn more about our safety and cleaning measures.

MOVE WITH FLEXIBILITY

MANAGE YOUR BOOKING WITH EASE

Europcar provides both flexible adjustments and cancellation free of charge for all of our customers. Change your booking at any time in the "Manage my booking" section.

  • Enjoy free and unlimited modifications

  • In order to offer you maximum flexibility, Europcar has decided not to charge cancellation fees for certain destinations (Belgium, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Norway, Portugal, Spain, Switzerland, United Kingdom). All cancellations of bookings for pick ups until 15.03.2021 are free of charge until pick up time.

Apple Store

MOVE WITH CONFIDENCE

Benefit from a safe distance rental experience

We strictly comply with hygiene and social distancing best practices to benefit from a safe distance rental experience.

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We pride ourselves in ensuring a clean and safe experience, all along your customer journey. We strictly comply with WHO and local health authorities recommendations and follow best in class cleaning and disinfection protocols.

Clean and safe experience

Pick up, drive and return your car safely

A thorough, multi stage sanitisation process of our vehicles

Sanitised key placed in a sealed envelope

Once disinfected, each vehicle is sealed and flagged as clean and safe

Save time in station

PREPARE YOUR TRIP

Save time in station: less paper, and faster access to your vehicle!

  • Create and verify your account by scanning your driver’s licence.

  • You will then be able to manage your online check in and deposit

  • Your contract will be prepared in advance.

  • Retrieve and manage all your bookings at anytime

Apple Store

Europe & Worldwide

Our network remains at your service

Our stations remain open and at your service, mainly in airports, railway stations, downtown, as well as in the suburbs (Vans & Trucks supersites).

Open Stations

FREQUENTLY ASKED QUESTIONS