Move safely with flexibility

Q: Can I travel into an area designated as a higher Covid tier level with one of your vehicles?

We are not implementing any travel restrictions for our vehicles. Customers should follow local authority guidance on travel restrictions.

Q: Can I move through any country of the European Union with this vehicle?

We are not implementing any travel restrictions for our vehicles. Customers should follow local authority guidance on travel restrictions.

Q: Can you confirm that the vehicles are sanitised, giving special attention to high touch areas?

We can confirm we conduct a <a href="https://www.europcar.co.uk/files/live/sites/Europcar.co.uk/files/COVID-19/hygienerac.pdf">20-point vehicle hygiene check</a> on every vehicle prior to hire. All our vehicles are cleaned before hire and we have implemented additional cleaning measures including sanitizing surfaces within the vehicle.

Q: What will happen to my vehicle rental if I suspect I have been infected or have been confirmed as infected with COVID-19 and need to quarantine while I am renting with you?

We&#39;re here to support you. During your vehicle rental period, if you become infected or suspect you have been infected and need to self isolate and therefore cannot return your rented car, please inform us immediately. A 9 day-period must be respected for the vehicle in order to minimise any risk of passing on the infection to other customers and therefore the vehicle will remain with you during this 9-day period, but you will not be charged for the rental from the day you contact us. You are not permitted to enter or drive the vehicle during the quarantine period. We will contact you to arrange the return/collection of the vehicle. If you do not inform us of the reasons why the car has not been returned, we may have to charge you for additional days, if you have been advised to self-isolate.

ENJOY THE BEST TRAVEL EXPERIENCE
PREPARE YOUR TRIP
FREQUENTLY ASKED QUESTIONS

Safety programme

ENJOY THE BEST TRAVEL EXPERIENCE

Things have changed. And so have we. As the world faces an unprecedented health crisis, we have put special measures in place to provide you with a safe and flexible travel experience. “Safety Programme”, our #1 commitment

A 20 point vehicle hygiene check, accredited by the RAC, is carried out between each rental using a specially formulated sanitiser (conforms to British Standard EN1276)
Protective PPE measures including plexiglass installations and face masks for staff
One way and regulated entry/exit systems implemented at our branches
Stringent cleaning and disinfection of public and high-touch areas within our branches
Enhanced safe distance Delivery & Collection available for all customers
The introduction of a pre-booked Click & Collect service to avoid the need for customers to enter our stations

Your safety as well as the safety of our employees is our top priority.

Watch this video to learn more about our safety and cleaning measures.

MOVE WITH FLEXIBILITY

MANAGE YOUR BOOKING WITH EASE

Europcar provides both flexible adjustments and cancellation free of charge for all of our customers. Change your booking at any time in the "Manage my booking" section.

Cancellations and modifications are free of charge up to 48 hours before the pick-up time.
For cancellations made later than this, a cancellation fee of EUR 50 / GBP 45/ AUD 88/ NZD 92 / 370 DKK (depending on local currency) or the whole price of rental if value is lower, will be charged.

Apple Store

MOVE WITH CONFIDENCE

Benefit from a safe distance rental experience

We strictly comply with hygiene and social distancing best practices to benefit from a safe distance rental experience.

We pride ourselves in ensuring a clean and safe experience, all along your customer journey. We strictly comply with WHO and local health authorities recommendations and follow best in class cleaning and disinfection protocols.

Clean and safe experience