Q: What will happen to my vehicle rental if I suspect I have been infected or have been confirmed as infected with COVID-19 and need to quarantine while I am renting with you?

We&#39;re here to support you. During your vehicle rental period, if you become infected or suspect you have been infected and need to self isolate and therefore cannot return your rented car, please inform us immediately. A 9 day-period must be respected for the vehicle in order to minimise any risk of passing on the infection to other customers and therefore the vehicle will remain with you during this 9-day period, but you will not be charged for the rental from the day you contact us. You are not permitted to enter or drive the vehicle during the quarantine period. We will contact you to arrange the return/collection of the vehicle. If you do not inform us of the reasons why the car has not been returned, we may have to charge you for additional days, if you have been advised to self-isolate.

Question 1

Can I travel into an area designated as a higher Covid tier level with one of your vehicles?

Accepted Answer

We are not implementing any travel restrictions for our vehicles. Customers should follow local authority guidance on travel restrictions.

Question 2

Can I move through any country of the European Union with this vehicle?

Accepted Answer

We are not implementing any travel restrictions for our vehicles. Customers should follow local authority guidance on travel restrictions.

Question 3

Can you confirm that the vehicles are sanitised, giving special attention to high touch areas?

Accepted Answer

We can confirm we conduct a 20-point vehicle hygiene check on every vehicle prior to hire. All our vehicles are cleaned before hire and we have implemented additional cleaning measures including sanitizing surfaces within the vehicle.

Question 4

What will happen to my vehicle rental if I suspect I have been infected or have been confirmed as infected with COVID-19 and need to quarantine while I am renting with you?

Accepted Answer

We're here to support you. During your vehicle rental period, if you become infected or suspect you have been infected and need to self isolate and therefore cannot return your rented car, please inform us immediately.

A 9 day-period must be respected for the vehicle in order to minimise any risk of passing on the infection to other customers and therefore the vehicle will remain with you during this 9-day period, but you will not be charged for the rental from the day you contact us.

You are not permitted to enter or drive the vehicle during the quarantine period. We will contact you to arrange the return/collection of the vehicle. If you do not inform us of the reasons why the car has not been returned, we may have to charge you for additional days, if you have been advised to self-isolate.

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FREQUENTLY ASKED QUESTIONS

Can I travel into an area designated as a higher Covid tier level with one of your vehicles?

Can I move through any country of the European Union with this vehicle?

Can you confirm that the vehicles are sanitised, giving special attention to high touch areas?

What will happen to my vehicle rental if I suspect I have been infected or have been confirmed as infected with COVID-19 and need to quarantine while I am renting with you?