How do I raise a dispute or complaint?
We are committed to resolving your concerns quickly and efficiently. Please follow these steps to ensure your dispute or complaint is handled promptly by the correct team.
Step 1: Submit Your Complaint
You should submit your complaint via the Customer Services team in either your country of residence or your country of rental.
The most effective way to submit a formal complaint is via email or the dedicated contact form on our website:
- Online Contact: Navigate to the Contact Us page on the relevant country's Europcar website and use the Customer Services email or contact form.
- Essential Information: To expedite the process, please include all of the following in your communication:
- Your full Rental Agreement Number (or Reservation Number).
- The date and location of the rental.
- A clear, detailed description of the issue or dispute.
- Copies of any relevant supporting documents (e.g., invoices, damage reports, photos).
Step 2: The Resolution Process
Once we receive your complaint:
- Our local Customer Services team will acknowledge receipt of your submission.
- The team will then liaise directly with the relevant Europcar office to investigate the details of your rental and the matter you have raised.
- We will keep you informed and aim to provide a fair and timely resolution.
Our Goal: We are here to help make things right—quickly and hassle-free. Providing all the necessary information upfront will help us resolve your query as efficiently as possible.
