Manage Invoices

In order to manage the payment of your Europcar invoice, please choose one of the three following options:

1) To pay your invoice, please use this link: PAY YOUR INVOICE

2) To query your invoice, please use this link: QUERY YOUR INVOICE

3) To review your invoice, please use this link: REVIEW YOUR INVOICE

About your invoice:

1. Hiring country section

In this section you will find the address of the Europcar Headquarters in the country where you rented the vehicle, as follows:

Name of the Europcar renting entity: (e.g. Europcar France)
Address of the renting entity
Country

2. Invoice information section

In this section you will find the main details of your invoice as follows:

Invoice: reference number
Date: date of emission of the invoice
Creation date: date the invoice was established
RA (Rental Agreement number): reference number of the rental contract you were given at the beginning of your rental. This document is presented in the form of an aeroplane ticket. It contains all the details of your rental.
Reservation n°: your reservation number
Account: If you are a business customer and your company has an account with Europcar, this will show the number of this business account.
Contract: if you are a business customer and your company has a negotiated contract with Europcar which you used for the rental, you will find the Contract number here.

3. Hiring country details section

In this section you will find more details about the Europcar subsidiary for the country where your vehicle was rented:

VAT n°: VAT number of the Europcar entity invoicing you
Share capital: share capital of the Europcar entity invoicing you
Company details: registration n° of the Europcar entity invoicing you

4. Customer details section

In this section you will find the details about the customer who hired the vehicle such as:

Name: your name
Address: your address
Country of residence: country of residence you entered while booking

5. Driver details section

In this section you will find all the information about the driver/customer related to the rental:

Driver: the Europcar ID of the driver/customer. You can use this number to identify yourself in the Login section of our website.
Check-out station: Here you will see the pick-up time for rental and the name of the rental location where you collected the vehicle.
Check-in station: The drop-off time at the end of your rental and the name of the rental location where you dropped off the vehicle.
Dates and times: dates and times indicated can differ from the ones selected at booking time, since here are displayed the actual dates and times at which the vehicle was picked up and dropped off.
Vehicle: the ACRISS code of the vehicle. This is a car rental industry code which indicates the size and properties of the vehicle.
Registration: the licence plate number of the vehicle followed by the make and model (e.g.: Renault Clio 1.5 DC I)
KM/Miles driven: this section details how many kms the vehicle was driven during your rental
Fuel type: the kind of fuel (diesel, gasoline) used by your rental vehicle

6. Charges section

In this section you will find the charges applied to your invoice. Here below you will find the list of the most common charges you may find on your invoice:

Product: Internal reference of the Europcar product which you purchased. If you are a business customer, then this reference ID may be used by your company.
Basic hire: Price of initial hire period to which extra days may apply
Basic hire - Extra days: Price of extra days added to the Basic hire
Basic hire - Extra miles/kms: Price charged for extra km/miles driven not included in the rental agreement
Airport surcharge: Mandatory charge as pick-up occurs at an airport location
Railway surcharge: Mandatory charge as pick-up occurs at a railway location
Fuel charge: Price charged for the fuel you consumed when you did not return the vehicle with a full tank.
Full tank option: Price of the option you chose allowing you to return your rental vehicle with an empty tank.
Refuelling service: Price of the service to refuel the vehicle (in addition to the Fuel Charge)
OneWay charge: Price charged for returning the vehicle to a different rental location from the pick- up location.
VAT: Value added tax
CDW: Price of the Collision Damage Waiver covering damages (as per T&Cs) occuring to the rented vehicle. Excess may apply
Theft Waiver: Price of the Theft Waiver covering theft (as per T&Cs) of the rented vehicle. Excess may apply
Licenses & fees: Cost of the vehicle registration
Super LDW: Price of the Super Loss Damage Waiver reducing or eliminating the excess in case of damage/theft occurring to the rental vehicle (as per T&Cs). Only available if LDW is purchased.
Special equipment rental: Price of the rented equipment
Additional product: Internal reference of the Europcar product which you purchased. If you are a business customer, then this reference ID may be used by your company.
Delivery: : Price of the delivery service where the vehicle is delivered to you
Collection: Price of the car collection service
Age restriction: Extra cost for underage driver (as per T&Cs)
GoZen: Price of the Go Zen cover which you chose to protect your rental in the case of Tyre damage, theft, Windshield damage, Collision damage, with reduced excess.
Winter equipment: Price of winter equipment
Child seats: Price of the child seats
After Hours: Price of the service to pick up a car outside rental location opening hours

7. Billing Summary section

In this section you will find the billing details, it contains:

Amount due: total amount of the invoice
Due date: date payable
Exchange rate: currency exchange rate (when applicable)

8. Billing details section

In this section you will find a detailed billing overview including:

Invoice n°: reference number
Invoice date: date of emission of the invoice
Driver name: your name as you communicated at booking time
Reservation n°: your reservation number
Rental agreement n°: reference number of the rental contract you were given at the beginning of your rental.
Check out date: date your rental started as you picked up the vehicle
Due date: states the invoice due date. All our customers are kindly asked to respect this term.
Contract n°: if you are a business customer and your company has a negotiated contract with Europcar which you used for the rental, you will find the Contract number here.
Exchange rate (when applicable): exchange rates may apply when booking abroad. This section reports the exchange rate applied at the invoicing time.
Net due including VAT: total amount due including VAT
IATA n° voucher: IATA n° of the agency/tour operator you booked through (does not apply to bookings made directly through our website)
Commission basis: amount of the commission basis the commission percentage is applied on (does not apply to bookings made directly through our website)
Commission percentage: percentage of the commission applied between Europcar and its partners (does not apply to bookings made directly through our website)

9. Detachable label section

This section is not present on all Europcar invoices and will appear only in certain cases such as when your booking was made through an Europcar partner / Tour Operator / Travel Agency. It features a detachable label to ease payment if you pay by bank check and contains all the details needed by our accountant to process your payment correctly. In this section you will find the following details:

Date: date of your check-in
Account: If you are a business customer and your company has an account with Europcar, this will show the number of this business account.
Rental Agreement: reference number of the rental contract you were given at the beginning of your rental. This document is presented as a plane ticket. It contains all the details of your rental.
Due date: date your invoice is payable
Amount due: total amount due for your invoice
Bank details: bank details for payment
"Pay to" section: details of the Europcar entity collecting the payment