How Deliver & Collect works

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Step 1
How to book

Book via our website, call centres or rental locations giving your UK home or workplace address.

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Step 2
Confirmation

Up to 24hrs prior to your desired booking date and time we will call you to verify and confirm your booking details.

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Step 3
Documentation

Have your driver's licence, proof of address and the payment card used at the time of booking ready on the day of the hire.

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Step 4
On the day

Wait for our call to confirm the vehicle make and model and our estimated time of arrival.

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Step 5
Bon voyage

Once arrived, we'll go through all the paperwork and procedures to ensure you're on the road quickly.

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BEFORE BOOKING A DELIVERY AND COLLECTION, PLEASE ENSURE YOU MEET ALL THE MANDATORY REQUIREMENTS LISTED IN THIS DOCUMENT. CLICK HERE TO VIEW. 

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WHY USE DELIVER & COLLECT?

Sometimes there just aren’t enough hours in the day to get everything done before you need to leave on your business trip, stay-cation or visit to the in-laws. Why would you want to spend an hour travelling across town to pick up a hire car when time is precious.
Deliver & Collect gives you the ultimate convenience of having the car come to you - giving you time to finish preparations, have a cuppa' or wrangle the kids before setting off.
It can also be a cost effective alternative. Factoring in the transport costs to get you to the Europcar Branch, Deliver and Collect could save you time and money.

Why Choose Deliver & Collect?

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Nationwide home and workplace delivery & collection

We’ll deliver the car to your front door and collect from any UK address.

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At a time that suits you

We Deliver and Collect between 9am and 6pm Mon - Fri and 9am - 1pm on Sat

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Delivery and Collection from just £1 each way

Starting at £1 for delivery or collection or get the vehicle delivered and collected from £10

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Hiring a van? We'll deliver that too

Deliver and Collect is available with all vehicle types

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Need a car today?

Booking notice: Cars: Home - 2 hours; Business - 24 hours // Vans: 48 hours // Selection: 48 hours

ENJOY THE BEST TRAVEL EXPERIENCE

Things have changed. And so have we.

As the world faces an unprecedented health crisis, we have put special measures in place to provide you with a safe and flexible travel experience. 

 

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'Safety Programme', our #1 commitment

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 A 20 point vehicle hygiene check, accredited by the RAC, is carried out between each rental using a specially formulated sanitiser (conforms to British Standard EN1276)  

Icon_tick.png Protective PPE measures including plexiglass installations and face masks for staff

Icon_tick.png Enhanced safe distance Delivery & Collection available for all customers

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 Stringent cleaning and disinfection of public and high-touch areas within our branches

 

 

 

 

Your safety as well as the safety of our employees is our top priority!

DELIVER & COLLECT - TERMS AND CONDITIONS

Standard Europcar Terms and Conditions of hire apply. The Deliver and Collect service is offered subject to the following conditions:
Payment for the full cost of the hire must be made at the time of reservation
Available at all UK Europcar branches excluding airports, Bolton, London Woodford Green, London Enfield, London Croydon, Bolton, Manchester Trafford Park, Manchester Picadilly Railway Station, Reading, Preston & Sheffield.
Deliver and Collect is a paid delivery and collection service available for cars, vans and selection cars. Details of charges can be found in the Tariff Guide attached to the T&Cs.
Price for 7+ day rentals of non Selection cars is the following: Up to 5 miles from Europcar branch: £1 and Over 5 miles from Europcar branch: £1 + £2/mile thereafter (each way)
Price for 7+ day rentals of Selection vehicles and vans is the following: Up to 5 miles from Europcar branch: £5 and Over 5 miles from Europcar branch: £5 + £2/mile thereafter (each way)
Price for 1 to 6 day rentals of cars, vans and Selection vehicles is the following: Up to 5 miles from Europcar branch: £5 and Over 5 miles from Europcar branch: £5 + £2/mile
Same day delivery and collection is £5 for up to 5 miles + £2/mile thereafter (each way) and a £10 surcharge will apply.
Minimum booking notice for car delivery: 2 working hours / Minimum booking notice for Selection vehicles delivery: 48 working hours / All bookings will be confirmed by the Europcar Branch so please provide an accurate contact number.
Deliver and Collect is available from a home, work or hotel address. If we deliver to:

· Your home address: the address must be the same as both the payment card you used to make the booking and your driving licence and you must be available to accept delivery of the vehicle and to sign the Rental Agreement.
 
· Your business address or an hotel: then you must give us 24 working hours notice and we will require proof of your home address (as above), and either proof of your employment at the premises or your status as a guest (at the hotel) at the time of delivery and you must be available to accept delivery of the vehicle and to sign the Rental Agreement.
 
If you are unable to provide us with the required information then we may refuse to leave the vehicle or we may ask you to complete the transaction at the Europcar Branch.
 
If the vehicle is collected from a different address to the delivery address, a one-way charge may be incurred and price will be dependent on distance from the original hire location. This charge will be indicated during the booking process.

Deliver and Collect is only available: Monday to Friday 9-6pm and Saturday 9-1pm. Sunday not available. Delivery and collection must be booked at the time of reservation. Delivery will be made within a 1 working hour time-frame agreed at the time of booking and collection within a 2 working hour time-frame based on your selected time.

The vehicle will leave the local Europcar Station with a full tank of fuel. You are responsible for the fuel used for delivery. Unless you have taken the Full Tank Option, you are responsible for leaving the vehicle with a full tank of fuel on collection. If your collection point is within 5 miles of the local Europcar Station, you will not be charged for any fuel used. Outside of this area you will be charged all fuel used for the collection of the vehicle in line with our refuelling policy. We reserve the right to suspend, cancel or amend Deliver and Collect service at any time without giving prior notice. We retain the right not to deliver a car if you fail to comply with any of these Terms and Conditions. We reserve the right to suspend, cancel or amend Deliver and Collect service at any time without giving prior notice. We retain the right not to deliver a car if you fail to comply with any of these Terms and Conditions.

- Please click here to find full Nectar terms and conditions.

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