Customer Reviews & Testimonials


What did you think of us?

Your reviews help us provide a world-class car rental experience.  


At Europcar, we strive to make it easy for you to get where you’re going. Whether you're renting a car for business or pleasure, Europcar has the right car to suit your needs – and our award-winning car rental outlets can be found where you need them most all over the UK and worldwide. We strive to continuously improve our services – and that is only possible with the help of your reviews.

We aim to keep things fast and simple, whilst offering every-day low prices for our customers. That's why we were voted the "World’s Leading Leisure Car Hire Company". But don't just take our word for it. Check out the Europcar reviews below to see what others thought.

Europcar is the no.1 car rental company in Europcar

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Europcar Reviews

We have teamed up with Reevoo, an independent and trusted reviews company, to collect reviews from our customers after they have rented. We then enable you to consult the reviews when making a booking to help you with your purchasing decision.


How do we collect Europcar reviews?

Reevoo collects, stores and displays Europcar's customer reviews ensuring total impartiality and transparency.  Reevoo sends an email to customers who have booked on and then rented in Austria, Australia, Belgium, France, Germany, Italy, New Zealand, Portugal, Spain, Switzerland, UK, asking for feedback on the car rented, and the service at the rental location.  Below you can see a summary of the feedback, and also the actual comments made by customers.


So why not read what others have to say about renting with Europcar.



Mini reviews verified by reevooReevoo

Condition of vehicle on collection
Meets expectations
Newness of the vehicle
Value for money
Overall rating
Scores 8.2 out of 10 based on 1053 reviews
Reviews and scores from the last 12 months.
1 out of 10


London Very frequent leisure time hirer
The vehicle was new
I paid for extra insurance via internet and when I went there they told me that was not covering everything... the website is not clear.
Also, the next day they call me saying that I was supposed to return the vehicle the day before, which I did, and apparently they couldn't find the car key.... the branch staff is really disorganised and they don't even know what they are doing.
Confirmed purchase: 16 August 2017
Published on: 20 August 2017
  • FIAT 500
9 out of 10


London Fairly frequent leisure time hirer
loved the car
Reviewer left no comment
Confirmed purchase: 16 August 2017
Published on: 20 August 2017
  • FI 500 LOUNGE 1.2 3P
1 out of 10


London Fairly frequent leisure time hirer
Paid for a guaranteed Fiat 500. Was not given one. Little explanation or apology. Staff member was unpleasant
Confirmed purchase: 13 August 2017
Published on: 16 August 2017
  • FORD KA 1.2 51 KW

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