Europcar terms & conditions

The following are the terms and conditions of the site and general rental information.

Terms of Use of the Site

This site is published by Europcar International, 3 avenue du Centre, 78881 Saint-Quentin-en-Yvelines, France (hereinafter "Europcar"). The person responsible for publication is Salvatore Catania, Chief Executive Officer of Europcar. The site is hosted by COLT Télécommunications 60 rue de Wattignies - Bat. B - 75012 PARIS

Introduction of Thumb printing on Rental Agreement
Information Relating to On-line Reservation
Protection of Personal Data on the Europcar Website
Europcar's Liability and Warranty
Copyright and Industrial Property
Miscellaneous

Introduction of Thumb printing on Rental Agreement - Commencing 1st June 2007 at all locations

Europcar is working with UK’s law enforcement bodies to help reduce identity theft, vehicle theft and money laundering by asking customer to leave a thumbprint on the car rental documentation on checkout from the 1st June 2007. When rentals are returned, customers’ Thumbprints will be returned to customers or destroyed as determined by customer request.

We would like to thank you in advance for your co-operation.

Information Relating to On-line Reservation

For any comments relating to the site's operation, including in particular operation of the on-line reservation module, you can get in touch with the site's administrator at Europcar's address specified above, or at the following e-mail address: webmaster@mail.europcar.com.

On-line reservations are transferred in an environment secured by the SSL (Secure Socket Layer) encryption protocol. In order to confirm your Europcar reservation, you will be asked for your credit card information if you do not have an ID number. At the end of the reservation process, you will be issued a reservation number. A confirming e-mail will also be sent to you, repeating the details of your rental and your reservation number. We advise you to keep your reservation number, which you will be asked to provide at the beginning of the rental.

Protection of Personal Data on the Europcar Site

Europcar, its subsidiaries and franchisees consider it necessary to offer their customers and visitors to the site (hereinafter "Customers") full information regarding the manner in which it collects and uses the information obtained on the site accessible at the address www.europcar.com (hereinafter the "Site"). That disclosure, desired by Europcar, is intended to enable Customers to provide information relating to themselves with full awareness and security.

For such purpose, and in order to comply with its obligations in France under laws and regulations, the Site has been reported to the national "Computers and Civil Liberties" commission in order to comply with the provisions of French law 78-17 dated January 6, 1978. Europcar undertakes, in all countries where legislation and regulations of this kind are applicable, to secure compliance with the provisions protecting privacy and personal data.

The personal data are collected first in order to enable Europcar better to know its Customers and serve them, in particular as regards the on-line vehicle-reservation programs and frequent-user programs (Cards, Europoints, etc.), and to set up promotional offers in order better to meet its Customers' expectations.

In this respect, Europcar undertakes that :
(I)no information will be collected without its Customers' knowledge;
(II)no personal information will be used otherwise than as stated.

When such personal data are requested and collected on the Site, the Customers are reminded of the manner in which they may have access to, correct or remove such information, and the person with whom that right of access, correction or removal may be exercised. Europcar checks, before allowing anyone access to those personal data, the identity of the person requesting it.

The information collected by Europcar regarding its Customers is so obtained in various ways, including in particular, but not only, through the Site or the websites of its subsidiaries and franchisees, but also through the on-line reservation service or through membership of the Europoints program or any frequent-user card program insofar as name, forename, address, telephone and fax number, date of birth, driver's license number, e-mail address, credit-card information, etc. may be requested and retained. In addition, in some cases, Europcar's site may transmit programs for the collection of personal information (cookies, capture of environmental variables, management of auditing files and opening of the directory of cached Internet temporary files), recorded on the Customer's or visitor's computer, allowing him or her to be recognized when visiting the Site or a Europcar subsidiary or franchisee's site again. Upon each creation and transmission of such cookies containing personal information, a choice to accept or refuse that transmission of cookies will be offered. In addition, the visitor to the site will be informed that he or she may also refuse all cookies or choose case by case, by changing the parameters of the browser used.

Last, Europcar may also obtain and collect personal information from some of its trading partners. Such information also shall be used in strict compliance with applicable laws and regulations.

By using this Site, the Customer expressly permits Europcar to use the information provided to it, and to forward it to its subsidiaries and franchisees, companies affiliated to its group, and trading partners. At the time of each collection of information, Europcar will ask the Customer to confirm his or her consent to use of the information so collected, and remind him or her of his or her rights under the applicable legislation.

In all cases, Europcar's Customers will be given an opportunity to grant Europcar permission to make limited use of the data collected, by (I) prohibiting Europcar from forwarding those personal data to other companies not affiliated to the Europcar group (subsidiaries andfranchisees), or (II) prohibiting Europcar from using those data for promotional purposes (sending of advertising, direct mail, etc.).

Europcar's Liability and Warranty

General

No information contained in this Site may be treated as an offer or invitation to treat, apart from the pages containing specific services and for which contract offers are presented expressly and unambiguously. If a contract is made between Europcar and a Customer, Europcar shall be bound only by the terms and conditions appearing on the printed documents signed by Europcar. Neither Europcar nor any other company mentioned on this site may be deemed to be bound by the information published on this site. In addition, this site may contain typographical or syntax errors, which may be amended at any time without notice.

Europcar shall bear no liability or grant any warranty, expressly or impliedly, except in the cases provided for below or provided for with respect to specific services (reservations, frequent-user card programs, etc.), for which specific contract terms are provided.

Liability

In no event shall Europcar bear any liability directly or indirectly to anyone owing to use of this Site, including in the event that Europcar or one of its representatives has been informed of a risk. If the governing law does not allow a disclaimer of liability, Europcar's liability shall be limited in all cases to the extent permitted by the governing law.

Warranty

Europcar shall use best efforts to ascertain the accuracy of the information published on the Site, the contents of which it reserves the right to amend at any time without notice.

However, the information contained in this Site is provided without any warranty of any kind whatsoever, express or implied, on Europcar's part. In addition, Europcar does not warrant that the Site or the hardware on which it is hosted are free of viruses or virus-affected components. Europcar uses best efforts to secure the confidentiality of the information provided to it by the Customer, but owing to the current standing of technology, cannot in any way warrant complete confidentiality.

Europcar does not warrant that all the services offered and information provided are useable in countries other than France, and advises Customers to consult the official Europcar sites in their own countries.

Liability and warranty in connection with the on-line reservation service

Europcar shall bear no liability pursuant to the reservation or reservation-simulation service available on the site and all the official Europcar sites. The terms and conditions of reservation and rental of Europcar vehicles are subject to amendment at any time. The Europcar on-line vehicle-rental service shall not give rise to any liability of Europcar, in tort or contract, directly or indirectly. The pricing information provided by the on-line reservation service is information based on the data provided by the Customer. In no event shall on-line reservation of a Europcar vehicle be treated as constituting a rental contract. Each official Europcar site contains a reminder, in the language of the Customers at which it is directed, and according to the statutes and regulations in force in the country where the services will be provided, of the terms of reservation and rental of Europcar vehicles. Those terms shall be notified to the Customer on request. If that warning does not appear on the official site, the Customer shall be deemed to have received sufficient information from this caution.

In any event, the vehicle-rental contract shall be formed only at the time when the Customer withdraws his or her vehicle and signs the rental contract, accepting the rental terms contained in it. These provisions shall not apply pursuant to the option in the Ready Master Rental Agreement.

Copyright and Industrial Property

This entire Site is subject to French and international laws relating to copyright and intellectual property. All reproduction rights are reserved, including those relating to downloadable documents and image and photographic reproductions.

Duplication and/or copying in any manner whatsoever of all or part of this Site onto any electronic medium whatsoever, or transmission, distribution, or publication of one or more elements of this site shall be strictly prohibited, subject to prior permission in writing from Europcar. In all cases, the Customer shall not remove or modify the copyright or trademark statements. The trademarks mentioned on this site have been registered by the companies owning them.

Links to the site accessible at the address www.europcar.com or any other official Europcar site may not be created absent prior consent in writing from Europcar. In any event, creation of such links shall not give rise to any liability of Europcar. In addition, Europcar reserves the right to demand removal of such links.

Miscellaneous

Europcar is glad to obtain from the public any information or suggestion relating to the services it offers, and relating to this site in particular. You may contact the site administrator at the following e-mail address : webmaster@mail.europcar.com, or write to the Marketing Department at the following address : Europcar International, 3 avenue du Centre, 78881 Saint-Quentin-en-Yvelines, France. Any suggestion or information obtained by Europcar in this connection will be treated as non-confidential and Europcar may use it unrestrictedly. The Customer shall be liable if the information provided to Europcar infringes a third party's rights.

Unless otherwise agreed, the information contained in this Site is submitted solely to promote and advertise the Europcar services available in the countries mentioned in the Site. These terms and conditions of use of the Site have been issued under French law and are accessible from the site www.europcar.com hosted on French territory. French law shall be applicable, and the Paris Courts shall have jurisdiction, to the extent provided for under Article 5-1 of the Rome Convention of 1980 and Articles 14 and 15 of the Brussels Convention.

To obtain rental conditions per country, select a country:

Rental conditions per country are subject to change without prior notice. Please check at check-out time.

Required Rental Qualifications

Driver(s) personal qualification

Each driver must present a driving licence (both parts in the case of a 2 part UK driving licence) in her/his name valid in the country (driving licences in characters not readable in the country of rental must be accompanied by an International Driving Licence) held for a minimum period of time depending on local legislation or conditions; s(he) must also meet the age requirements in force in that country for the vehicle category considered. Please Check "Country Rental conditions" section.
Photo Id (photo driving licence or passport).
A utility bill (within the last 3 months) is required if the address of residence is different to the address on the licence.
Thumbprint - customers will be required to leave a thumbprint on the rental agreement on arrival (please refer to FAQ's for further clarification).

Financial qualification

The payment of the estimated rental charges and of the possible charges resulting from damage to or loss of the rented vehicle must be warranted at time of rental.

Europcar charge cards and Full Credit vouchers are accepted throughout the network ; on their own, they permit the rental of most vehicle categories.
Credit cards are accepted in the limits authorised by the credit card company ; please note that certain cards are not represented in every country. Please Check "Country Rental conditions" section.
Europcar prepaid vouchers (with a specified value or the mention Group Days Apply) are accepted as means of payment of the rental charges, but they must be accompanied by a credit card for the charges which have not been prepaid (extras, refuelling charge, excess due in case of damage to or loss of the rented vehicle).
Cash/cheques : only the lowest vehicle categories may be rented against cash or cheque payment ; an additional reference is required and a deposit covering the estimated rental charges and the accident/ theft excess has to be paid in advance.
In addition to the rental payment a deposit will be required for all rentals.

Protections

The application of the following protections is subject to a number of conditions, indicated in the "Country Rental conditions" section :

Damage (bodily injury or property) caused to third parties : Insurance coverage of the above risks is included in the rates . The level of coverage provided depends on local legislation and markets. Personal Accident Insurance (PAI): This optional cover is available in most of the network and is particularly recommended for the driver, who would not be covered by the rental vehicle's Third Party Liability policy for Death or Permanent Disability occurring as a result of an accident s(he) causes herself/himself.
Damage to or loss of the rental vehicle: CDW/CDI (Collision Damage Waiver or Collision Damage Insurance) - LDW/LDI (Loss and Damage Waiver or Loss and Damage Insurance) - TW/TI (Theft Waiver or Theft Insurance)
Unless Europcar is able to recover the cost of its damages from an identified liable Third Party, the renter/driver is liable for all damages to or loss of the vehicle occurring during the course of the rental. This liability can generally be waived against payment of a fixed charge per rental day. It should, however, be noted that for those renters who have taken out such protection, a residual non-waivable amount will be applied in the event of damage to or loss of the vehicle.

Vehicles - Fuel - Maintenance

For the convenience of our customers, all our vehicles are supplied with a full tank of fuel at the start of the rental. Rental rates do not include the cost of fuel unless expressly stated, so a fuel deposit is taken at the start of the rental which is refunded if the car is returned with a full tank.
However, for rentals of 5 days or more we recommend a fuel purchase option. This gives customers the ability to pay for a full tank of fuel when they collect the vehicle and return the car empty at the end of the rental, rather than worry about finding a garage near the rental location to refuel the vehicle.
The fuel price is calculated at a market competitive rate and varies by make and model of the vehicle rented. The rental location will confirm the cost at the time the vehicle is collected.
The fuel purchase option is also available for other lengths of rental. Please contact the rental location for further details.

Restrictions of Use

We recommend to check at time of reservation or at the start of rental the countries to which the vehicle may not be taken.