Car hire delivery terms & conditions
  • freeDeliver
  • freeDeliver Process
  • Collection Process
  • weDeliver To You
  • T's & C's
  • FAQs

Car Hire Delivery Terms & Conditions

freeDeliver Terms & Conditions

  • Payment for the full cost of the hire must be made at time of reservation
  • Available at all UK hire stations excluding airports and London Euston Rental Station.
  • Free delivery & collection is available for cars and Prestige vehicles for hires of 2 days or more within a 15 mile radius of the Rental Station.
  • freeDeliver is only available to a home address. Collection is available from a home, work or hotel address. If the vehicle is collected from a different address, by a different hire location, a one-way charge may be incurred and price will be dependent on distance from the original hire location.
  • freeDeliver and collection is only available during normal Rental Station opening hours which may vary from Rental Station to Rental Station. .
  • Delivery will be made within a 1 hour time framed agreed at the time of booking.
  • The vehicle will leave the nearest Rental Station with a full tank of fuel. The customer is responsible for the fuel used for delivery. Unless the customer has taken the Full Tank Option, the customer is responsible for leaving the vehicle with a full tank of fuel on collection.
  • If the customer's collection point is within 15 miles of the nearest Rental Station, the customer will be not be charged for any fuel used. Outside of this area the customer will be charged all fuel used for the collection of the vehicle in line with our refueling policy
  • Free Delivery and Collection is subject to car and driver availability and cannot be used in conjunction with any other promotion. The rental is subject to the normal rental agreement
  • Free Delivery and Collection cannot be added once a reservation has been confirmed.
  • Europcar reserve the right to suspend, cancel or amend delivery and collection service at any time without giving prior notice.
  • Before we accept your request for a reservation we will verify your identity by carrying out a check using Experian's Authentication check. If the there is an unsatisfactory search result the customer will need to provide paper-based proof of identity at the delivery of the vehicle or when they pick up the vehicle from the Rental Station.
  • Europcar retain the right not to deliver a car if you fail to comply with any of these Terms and Conditions
  • Calls to 0871 numbers cost 8p per minute from a BT landline, other networks & mobiles may vary. Calls may be recorded for training and monitoring purposes.

     

 

weDeliver Terms and Conditions
 

  • Payment for the full cost of the hire must be made at time of reservation
  • The cost for delivery and collection of the vehicle is:

o £10.00 (inc VAT) each way up to a maximum distance of 15 miles from the nearest Rental Station;
o £20.00 (inc VAT) each way from 16 miles up to a maximum distance of 30 miles from the nearest Rental Station; and
o £30.00 (inc VAT) each way over 30 miles from the nearest Rental Station.

  • Available at all UK Rental Stations excluding airports and Euston Station
  • Delivery and collection is available for cars, vans and Prestige vehicles
  • Delivery is only available to a home address. Collection is available from a home, work or hotel address. If the vehicle is collected from a different address, by a different hire location, a one-way charge may be incurred and price will be dependent on distance from the original hire location.
  • Delivery and collection is only available during normal Rental Station opening hours which may vary from Rental Station to Rental Station. .
  • Delivery will be made within a 1 hour time framed agreed at the time of booking.
  • The vehicle will leave the nearest Rental Station with a full tank of fuel. The customer is responsible for the fuel used for delivery. Unless the customer has taken the Full Tank Option, the customer is responsible for leaving the vehicle with a full tank of fuel on collection.
  • If the customer's collection point is within 15 miles of the nearest Rental Station, the customer will be not be charged for any fuel used. Outside of this area the customer will be charged all fuel used for the collection of the vehicle in line with our refueling policy.
  • Delivery and Collection is subject to car and driver availability and cannot be used in conjunction with any other promotion. The hire is subject to the normal rental agreement
  • Delivery and Collection cannot be reserved once a reservation has been confirmed.
  • Europcar reserve the right to suspend, cancel or amend delivery and collection service at any time without giving prior notice.
  • Before we accept your request for a reservation we will verify your identity by carrying out an check using Experian's Authentication check. If the there is an unsatisfactory search result the customer's will need to provide paper-based proof of identity at the delivery of the vehicle or when they pick up the vehicle from the Rental Station.
  • Europcar retain the right not to deliver a car if the customer fails to comply with any of these Terms and Conditions
  • Calls to 0871 numbers cost 8p per minute from a BT landline, other networks & mobiles may vary. Calls may be recorded for training and monitoring purposes.

freeDeliver

freeDeliver Call back form

FAQs