Frequently Asked Questions

Choose a subject from the list below to view the most frequently asked questions. If your question is not covered or you need more help, please contact us.

Website & Online Booking

Registration & My Europcar

Learn more about Europcar ID members registration and the "My Europcar" section.


Online Booking Service

Find answers to common questions about using europcar.co.uk to make reserve a rental car.


Insurance & Optional Protections

Everything you need to know about mandatory and optional insurance cover.


Vehicle Information

Learn more about selecting your rental car and our vehicle choice around the world.


Privacy & Security

Your privacy and security on europcar.co.uk is very important to us.


Rental Process Information

Collecting the vehicle

Learn more about the process at pick-up time.


During the rental

Get useful information for your rental.


Returning the vehicle

Learn more about the process at return time.


After Rental

We care about your rental experience.


Travel Agents and Tour Operators

Travel Agents

Read more about the Travel Agent section of this website


Tour Operator

Read more about the Tour Operator section of this website


Loyalty Programmes & Services

Europcar Loyalty Cards & Services

Learn more about our loyalty cards and services


Frequent Flyers Programmes

Get useful information about our miles accrual / miles redemption policies with our Frequent Travelers Partners


freeDeliver from Europcar

freeDeliver - Free Delivery to you door

Find out more about freeDeliver from Europcar


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