Contact us

We aim to provide all the information you may require on our website. Before contacting us, please check the following sections which cover our most common customer queries:

 

If you still cannot find the answer to your questions, our reservations and customer services teams will be happy to help:

Simply select the appropriate subject from list below, complete the necessary details and submit the form. The relevant team will respond within 7 days for UK queries and within 10 days for worldwide queries.

Select your subject and fill the appropriate form to contact us :

For any other queries, you can contact us via email or telephone.

 

For pre-hire queries (reservation or quote enquiries, questions about our products and services, etc) contact our Reservations team:

 

 

    Clearly state your query in the subject header and provide as much detail as possible.

    (We aim to respond within 48 hours for all queries.)

     

  • Telephone: 08713 849 847

 

    (Calls will be charged at 8p per minute)

    Monday to Saturday 8.00am to 8.00pm GMT/BST and Sunday 10:00am to 3:00pm GMT/BST

 

For all post-hire queries (billing, collections etc) contact our Customer Services team:

 

 

    Clearly state your query in the subject header and provide as much detail as possible, including your reservation number and driver ID where possible

    (We aim to respond within 7 days for UK queries and within 10 days for worldwide queries)

     

  • Telephone: 0871 384 0235.

 

    (Calls will be charged at 8p per minute)

    Monday to Saturday 8.00am to 6.00pm GMT/BST

Europcar UK would very much appreciate your thoughts and feedback in order to improve our website. This short survey will take a few minutes of your time and will assist in making your customer journey more enjoyable.

 

Europcar would like to thank you for your time and patience.