Contact us

We aim to provide all the information you may require on our website. Before contacting us, please check the following sections which cover our most common customer queries:



 

If you still cannot find the answer to your questions, our reservations and customer services teams will be happy to help:

Simply select the appropriate subject from list below, complete the necessary details and submit the form. The relevant team will respond within 7 days for UK queries and within 10 days for worldwide queries.

Select your subject and fill the appropriate form to contact us :

For any other queries, you can contact us via email or telephone.

 

For pre-hire queries (reservation or quote enquiries, questions about our products and services, etc) contact our Reservations team:

 

 

    Clearly state your query in the subject header and provide as much detail as possible.

    (We aim to respond within 48 hours for all queries.)

     

  • Telephone: 0871 384 1087

 

    (Calls will be charged at 8p per minute)

    Our Call Centre is open 24/7 - please press option 1 

 

For all post-hire queries (billing, collections etc) contact our Customer Services team:

 

 

    Clearly state your query in the subject header and provide as much detail as possible, including your reservation number and driver ID where possible

    (We aim to respond within 7 days for UK queries and within 10 days for worldwide queries)

     

  • Telephone: 0871 384 0235.

 

    (Calls will be charged at 8p per minute)

    Monday - Friday 09.00 - 17.15 

Europcar UK would very much appreciate your thoughts and feedback in order to improve our website. This short survey will take a few minutes of your time and will assist in making your customer journey more enjoyable.

 

Europcar would like to thank you for your time and patience.

If you are unhappy with how we have dealt with your comment, you are entitled to refer your comment to the Conciliation Service managed by the BVRLA

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