If you still cannot find the answer to your questions, our reservations and customer services teams will be happy to help:
Simply select the appropriate subject from list below, complete the necessary details and submit the form. The relevant team will respond within 7 days for UK queries and within 10 days for worldwide queries.
For any other queries, you can contact us via email or telephone.
For pre-hire queries (reservation or quote enquiries, questions about our products and services, etc) contact our Reservations team:
Clearly state your query in the subject header and provide as much detail as possible.
(We aim to respond within 48 hours for all queries.)
(Calls will be charged at 8p per minute)
Our Call Centre is open 24/7 - please press option 1
For all post-hire queries (billing, collections etc) contact our Customer Services team:
Clearly state your query in the subject header and provide as much detail as possible, including your reservation number and driver ID where possible
(We aim to respond within 7 days for UK queries and within 10 days for worldwide queries)
(Calls will be charged at 8p per minute)
Monday - Saturday 08.00 - 18.00
Europcar UK would very much appreciate your thoughts and feedback in order to improve our website. This short survey will take a few minutes of your time and will assist in making your customer journey more enjoyable.
Europcar would like to thank you for your time and patience.
